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IT helpdesk

Signature Recruitment
Job LocationKenn, Clevedon
EducationNot Mentioned
Salary10.72 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Temporary IT Helpdesk Advisor Were searching for IT Helpdesk Advisors to join one of the most exciting companies in the local IT space.The North Somerset based role would be a great place for an IT or Customer Service professional at the start of their career as the opportunities for internal promotion are plentiful.Overview Our clients Helpdesk Advisors are the first people customers turn to for help with their networking problems. They are the helpful voices at the other end of the phone who can deal with customers issues while coordinating with engineers and the 2nd and3rd line technical team to ensure the smooth operation of our customers networks.Benefits

  • The Pay: £10.72 per hour plus holiday pay
  • The People. Weve worked with this client for years, so we mean it when we say this company has a great team of people wholl support and nurture your talents.
  • The Hours. This position is full time 37.5 hours a week to be completed within the hours of 8am-11pm, Monday-Sunday.
  • Get experience in IT work. This role offers someone whos interested in technology the chance to gain experience and skills that would be beneficial to a career in IT.
Requirements
  • Experience. Those with customer service experience are favoured. Additionally, candidates with tech or administration experience will be considered.
  • Education. Candidates with IT-related education are more desirable, for example those with: ICT Practitioners Course, IT A Level, IT GCSE, IT BTEC or similar. That said though, training is provided.
  • Skills. The main skills this job requires are customer service, record & time keeping, a willingness to learn, and a passion for technology.
  • Characteristics. Were looking for a logically minded problem solver whos a great communicator and thrives in a busy environment.
Responsibilities
  • Solving customers problems by talking them through solutions over the phone, or through web chat and email.
  • Recording details of all issues and conversations on the internal CRM system.
  • Coordinating engineers on site so that they can get the job done efficiently.
  • Escalating problems that cant be solved at your level to the 2nd and 3rd line support teams.
  • Take on other tasks required by management from time to time.
If youd like to find out more please get in touch ASAP, and if these dont sound like you, but you know someone else who may be interested, feel free to pass my details onWe always have similar roles so if you pride yourself on your communication skills, and are looking for an exciting new role Id love to hear from you!Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keepyour details on file for future opportunities

Keyskills :
AdvisorCommunication SkillsCustomer ServiceHelpdeskTechnology

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