Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Head of Customer Experience

Quarsh
Job LocationKenn, Clevedon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you passionate about Customer experience Can you demonstrate the ability to drive and continuously improve services delivered to customers Are you a good leader with fantastic Stakeholder Management skills If you have answered yes to these questions,then you could be the person we are looking for to join as our Head of Customer experience.As Head of Customer experience, you will be helping to focus the organisation on whats best for our customers, creating improved customer experiences, advocating for them, and helping them resolve any outstanding problems. Holding internal teams to accountin pursuit of an effortless customer experience. Supporting and executing employee experience activities that underpin the customer experience.Main Responsibilities

  • Interaction with key customers to elicit feedback and act upon it accordingly
  • Ensuring high levels of customer satisfaction measured by feedback and surveys across accommodation providers, residents, and business representatives via tools such as CAST, NPS, CES and Trustpilot
  • Supporting internal teams to ensure strong performance against customer SLA targets and contract renewal rates
  • Act as the "voice of the customer" within internal dialogues
  • Assist with Programme Management processes and ensure that the customers voice is heard throughout them
  • Production of reporting/dashboards that analyses customer satisfaction levels, for distribution to key teams and individuals
  • Support and guidance for internal Service Support and Service Delivery teams
  • Work to mitigate customer impacting risks and issues
  • Monitor all major customer complaints and assist in effective resolution
  • Support for employee engagement initiatives that underpin the customer experience
Personal Skills
  • Passion and drive to continuously improve services delivered to customers
  • Strong stakeholder management skills with experience in developing key relationships at all levels within an organisation, both internal and external
  • Experience in managing conflict and able to bring about the correct and successful resolution
  • Experience in successfully identifying/managing and mitigating risks
  • Excellent communication skills, written and verbal (including presentation skills)
  • Experience of customer journey mapping desirable but not essential
  • A high degree of emotional intelligence
About UsGlide started life as separate businesses delivering broadband, utilities and communications services to different markets across the UK. For decades, we have been known for delivering exceptional connectivity and original solutions to the best universitiesand biggest businesses in the country.The Glide Group is growing quickly, expanding our footprint across the UK and into Europe, and building original ways for our customers to connect.

Keyskills :
Customer ExperienceManagement SkillsStakeholder Management

APPLY NOW

Head of Customer Experience Related Jobs

© 2019 Naukrijobs All Rights Reserved