Customer Service Advisor (Hybrid) Bristol, Clevedon.

Job Description

Are you an experienced Customer Service Advisor looking for your next challenge Do you want to work in a challenging, yet rewarding environment for a leading managed service providerThe purpose of this role is to act as first point of contact via telephone and email for business customers and to respond to a variety of queries. The Customer Service Consultant will own tasks seeing them through to resolution in a timely manner and willbe liaising with colleagues where required to obtain information or escalate to seniors when required.About the RoleMain Responsibilities- Log tasks accurately using Glides Business Support System, from point of contact through to resolution meeting SLAs and KPIs defined by the business- Provide regular, high quality updates to all concerned parties- Manage/monitor all records to ensure a timely resolution, escalating to the teams supervisor should assistance is required- Provide support and assistance to all members of service support and assistance where required to other teams within Glide- Escalate issues appropriately and manage inter-departmental communication effectively and ensure management are aware of any complaints logged by customers- Follow checklists and documented processes and provided feedback that contributes towards Continual Service improvementAbout YouExperience and Knowledge- Customer service and complaints handling experience- Experience dealing with difficult customers- Finance knowledge is advantageous- Communicate effectively both verbally and written at all levels, with the ability to translate technical solutions into non-technical language- Ability to work under pressure and changing priorities in a face paced environment- High attention to detail- Approachable and confident person- Excellent customer service and people skills, and be empathetic to customer situations- Logical methodical problem solver- Pro-activeAbout UsGlide started life as separate businesses delivering broadband, utilities and communications services to different markets across the UK. For decades, we have been known for delivering exceptional connectivity and original solutions to the best universitiesand biggest businesses in the country.The Glide group is growing quickly, expanding our footprint across the UK and into Europe, and building original ways for our customers to connect. We want people with conviction and confidence to take cutting edge products with enormous potential from ourdemo room to the feature-rich properties of the future.We are specialists in delivering market-leading, super-fast and reliable Wi-Fi and technical solutions for students, residential developers, and businesses, the three sectors we know inside out. Glide is more than the sum of its parts. We are a big groupwith the energy and ingenuity of a small business.BenefitsWe believe in our people - they are what makes Glide the best place to work. That is why we offer extensive benefits: 25 days holiday (and Bank Holidays). Plus, an extra day off for your birthday. Pension Contributions. Private Medical Insurance is available for every employee. Life Insurance cover. Discounted Gym membership for employees in the Clevedon and Stoneleigh offices. Cycle to Work scheme will be in place by August 2021. Opportunities to progress within the business. Long Service rewards: each 5 years there is a bonus. A generous employee referral bonus. Regular social events throughout the year, including Summer BBQs, Away Days, and a truly epic Christmas Party. At Glide, staff are genuinely recognised for their hard work and contributions, and these are celebrated with monthly Golden Awards, End of Year Awards, and other awards throughout the year.

Keyskills :
Customer Service