Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Adviser

Signature Recruitment
Job LocationKenn, Clevedon
EducationNot Mentioned
Salary10.72 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We are currently recruiting for both permanent and temporary IT Helpdesk Advisors to work in a busy IT company in North Somerset.As part of the IT helpdesk team, this role is responsible for answering calls from business clients, assisting with their Wi-Fi issues and queries, diagnose and solve their issues. You will also collect the relevant information for the 2nd or 3rd line tobe able to resolve promptly, when necessary.Responsibilities will include:Telephone support (inbound) talking customers and business clients through several solutions to try to solve their problem

  • Call logging and recording accurate notes on a CRM system
  • Responding to email, live chat and text queries in a professional manner
  • Provide updates to end users regarding progress regularly
  • Coordinate engineers to visit sites and escalations when required
  • Escalate priority and complex technical issues quickly to 2nd and 3rd line
  • Undertake other tasks as required by management from time to time
The right candidate for this role will have:
  • Excellent and clear customer service and communication skills (verbal and written)
  • Previous customer service experience, preferably within an IT Helpdesk environment
  • Comfortable working in a busy environment with fluctuating workloads
  • A willingness to learn
  • A track record of good time keeping
You do not need previous experience in an IT role although this is preferable. You will need to be confident with IT/technology. Experience within the IT sector or a relevant qualification would be advantageous, however, training is provided.These positions are full time 37.5 hours a week, Monday-Friday 9am-6pm, and are paying £10.72 per hour.

Keyskills :
Communication SkillsCustomer ServiceHelpdeskICT

APPLY NOW

Customer Service Adviser Related Jobs

© 2019 Naukrijobs All Rights Reserved