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Business Analyst

Job LocationKenn, Clevedon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an experienced Business Analyst looking for your next challenge Do you want to work for a leading managed service providerAs a Business Analyst youll work with internal business users, stakeholders and interlinking departments to scope requirements to drive effective and efficient processes and systems through a controlled change programme in line with business strategic goals.About the RoleMain ResponsibilitiesThis role is responsible for capturing the As is processes including system data flows where required with a view of generating the most efficient and effective to be processes.To own and maintain a development roadmap of key pieces of work.Oversee/manage the end-to-end BAU development queue by:

  • Lead/chair regular meetings with key business owners to prioritise and manage the BAU development queue.
  • Triage of development requests (stories), to ensure developer time is not spent on unnecessary work.
  • Prompting of and assisting with UAT testing of new developments.
  • Report on progress against roadmap, and new development builds
  • Communicate updates to impacted users prior to system go live
  • Support administration of system changes and bugs
  • Alongside the development team, ensure the business instance of ServiceNow is kept up to date with the latest release of software.
About YouKnowledge and Experience
  • Change Management coordination
  • Experience of senior stakeholder management to implement change in a face paced business
  • At least 3 years previous experience in a similar role
  • Capturing and documentation of business process
  • Prince foundation or similar level Project Management qualification
  • Visio or similar process mapping application knowledge
  • Exposure to PODIO and ServiceNow software applications desirable
About UsGlide started life as separate businesses delivering broadband, utilities and communications services to different markets across the UK. For decades, we have been known for delivering exceptional connectivity and original solutions to the best universitiesand biggest businesses in the country.We are now proud to stand together as one group that brings together sector expertise and creative spirit to make life simpler, customers happier and businesses more successful.The Glide Group is growing quickly, expanding our footprint across the UK and into Europe, and building original solutions for our customers to connect.

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