Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

1st Line Technical Support

Signature Recruitment
Job LocationKenn, Clevedon
EducationNot Mentioned
Salary10.23 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Signature are excited to be recruiting for several full time 1st Line Technical Support roles to join a busy IT service provider in North Somerset.Joining a vibrant team in their modern office space, this role will suit someone who loves to help people and has a keen interest in all things IT. As part of the IT helpdesk team, you will be responding to calls, emails and web chat from customers, assistingwith IT issues and queries, diagnosing and solving issues. You will have the support from the 2nd or 3rd line team also and will be collecting relevant information for the 2nd line team to be able to resolve promptly.You will be working as part of a large team with excellent on the job training provided.If you thrive in a busy role, take satisfaction in helping people and have an interest in IT, this could be the role for you!Responsibilities will include:

  • Telephone support (inbound) talking customers and business clients through a number of solutions to try to solve their problem
  • Call logging and recording accurate notes on a CRM system
  • Responding to email, and text queries in a professional manner
  • Provide updates to end users regarding progress regularly
  • Coordinate engineers to visit sites and escalations when required
  • Escalate priority and complex technical issues quickly to 2nd and 3rd line
  • Undertake other tasks as required by management from time to time
  • Run reports as necessary
The right candidate for this role will have:
  • Excellent and clear customer service and communication skills (verbal and written)
  • Previous customer service experience, preferably within a IT Helpdesk environment
  • Comfortable working in a busy environment with fluctuating workloads
  • A willingness to learn
  • A track record of good time keeping
This is a full time position (8.5 hour shifts between 8am-7pm with 1 in 7 weekends required) on a temporary contract with the potential to become permanent offering £19,958. The office is based in North Somerset and parking is available.If you are interested in this opportunity please apply today.Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep yourdetails on file for future opportunities.

APPLY NOW

1st Line Technical Support Related Jobs

© 2019 Naukrijobs All Rights Reserved