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| Job Location | Kenilworth |
| Education | Not Mentioned |
| Salary | £30,000 - £40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
We are hiring for a market leader in specialist business software, seeking a Customer Success Manager to grow their team and take their already successful brand to the next level. Candidates must come from customer success backgrounds in B2B SAAS. You willbe required to maintain existing customer relationships, onboard and train of new/existing clients, implement customer success programs, and contribute to sales/ minimise churn.You will possess the ability to provide insight based on your customer interactions, improve their experience through product support and handle customer complaints. As you will be the first point of contact for clients, its essential you have a strongability for learning and using new software, and be seen as the go to person for problems.Day to day you will be evaluate, improve and develop our client communications with content in the form of videos, articles, tutorials etc, hold product demos to improve onboarding processes, support product design, analyse customer data, and have a keyfocus on improving client experience and in doing so minimis churnBased in Kenilworth this software house is growing and they plan to increase the headcount even further over the next few years, so there will be plenty of career opportunities to progress into within this team and other areas of the business. Commutablelocations for the position are Birmingham, Coventry, Cheltenham, Worcester, Banbury, Oxford, Milton Keynes, Northampton, Leicester or Rugby.Zero Surplus is Leicestershires premier customer success Recruitment Agency, based just outside Cambridge our customer success recruiters source staff for small and international B2B & B2C software businesses across Leicestershire and the UK.For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period.Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus Privacy Policy.