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| Job Location | Islington, London |
| Education | Not Mentioned |
| Salary | 19.00 - 20.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Job description Key responsibilitiesTo ensure complaints are dealt with and responded to within time frames and monthly targets are met.To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.To ensure that proper systems are in operation to monitor complaints and enquiries concerning service delivery and to liaise with other parts of Property Services in the investigation of complaints from the public or local ward Councillors.To attend and minute meetings, including public meetings, as directed by the CSM.To maintain effective internal communication systems to ensure the speedy generation and receipt of information.Assist the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service.Assist in the planning and implementation of customer consultation exercises in conjunction with partners to ensure that customer needs are identified and learning is implemented by service providers.To filter correspondence (including e-mail), documentation and other literature to establish the appropriate recipient and thereby reduce the quantity of paperwork requiring the attention of senior housing staff.To receive, respond to or refer telephone calls to the appropriate officers, as required.To maintain the highest professional standards for the Property Service administration service in accordance with Council Policy, and to monitor service delivery to ensure that the required standards are attained.To provide the administration and support services in such a manner as to ensure that good public relations are maintained at all timeCriteria descriptionConsiderable proven administrative and finance experience including extensive experience of office computer and cash handling systemsConsiderable proven experience of delivering front line customer focused services, including experience of responding to and resolving complaintsExperience of working in a construction or contract administration environment with knowledge of contracts, maintenance and project managementExperience of working in a social housing environmentCriteria descriptionTo have a good knowledge of housing and repairs services and able to deal appropriately and effectively with council tenants and leaseholders both in person and on the telephoneTo be numerate and literate commensurate with the requirements of the postAbility to investigate and respond formally to complaints and members enquiries and deal with a range of correspondenceAbility to maintain record systems and administrative procedures, in support of the housing serviceJob Types: Full-time, Temp to permContract length: 8 monthsSalary: From £19.75 per hourExperience: