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Team Leader

Gallagher Bassett International Ltd
Job LocationIpswich
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Claims Team LeaderYou will work under the direction of the Branch Manager to oversee and supervise a team of Claims Professionals. You will have an excellent understanding of the claims process, and act as a referral point for your team, providing support and guidance.As Operational Team Leader, you will be expected to manage daily people management tasks, manage client expectations, ensure the continued development of staff and act as a role model to others.Primary Responsibilities:

  • Supervision of team members to ensure Service Level Agreements are complied with.
  • Approve claims settlements within financial authority.
  • Ensure team has knowledge of Service Instructions and Policy Wordings.
  • Liaise with client to ensure their requirements are met, attending review meetings where appropriate
  • Provide training and facilitate development of team in accordance with Gallagher Bassett Learning & Development Prospectus.
  • Timely completion of appraisal process.
  • Respond promptly to complaints.
  • Ensure diary procedures are followed to maintain accurate reserves and a 1:1 closing ratio.
  • Manage own solicitors in litigated cases to ensure litigation standards are met.
  • Assist Branch Manager in general office administration to ensure smooth running of office.
  • Comply with all Gallagher Bassett office procedures
  • Actively participate in the Gallagher Bassett training programme
Essential Skills:
  • Previous senior or Team Leader experience within a regulated environment
  • Supports and encourages client service
  • Demonstrates strong technical expertise and knowledge within the managers scope of responsibility
  • Has a clear understanding of Gallagher Bassetts Best Practices and drives to achieve them each and every day
  • Exhibits strong listening as well as written and verbal communication skills
  • Creates a positive work environment, treats others with respect, takes responsibility for developing others and inspires people to perform at their highest level
  • Possesses a thorough knowledge and understanding of Gallagher Bassetts business objectives and how to implement them. This is combined with the ability to make sound decisions and execute accordingly based on that knowledge and understanding
Why Gallagher BassettAs the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management serviceson behalf of our clients within the Commercial and Local Authority Sectors.We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire.At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skillsto perform at their best.By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.What can Gallagher Bassett offer you
  • Fully funded Qualifications, and Learning and Development Courses
  • 25 Days Annual Leave, Plus Bank Holidays
  • Pension Package
  • Subsidised Gym Membership
  • Life Assurance
  • Group Income Protection
  • Season Ticket Loans
  • Gallagher Benefits Choice Portal
  • Employee Stock Purchase Plan
  • Private Medical Insurance
Do you feel you meet the criteria for the position of Claims Team Leader If so, we encourage you to apply today.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.

Keyskills :
Communication SkillsTeam LeaderBuilding RelationshipsPositive Team Player

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