Residential Management Surveyor

Job Description

What’s in it for youAt the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 25days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Access to our colleague communications app, The Loop
• Enhanced* family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great deals and discounts across 100’s of high street and online retailers
• Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefits here.* Enhanced on statutory terms, subject to service criteria.We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that workfor both our co-op and our colleagues.The Society is seeking a (Part time) Residential Management Surveyor to undertake the day-to-day management of its sizeable residential property portfolio throughout East Anglia, approximately 220 residential tenancies with a rent roll of £1.9m per annum.Managing the operational and residential investment property holdings, together with their respective budgets.This is a hybrid-working position which will require you to balance time in our office (Wherstead Park, Ipswich) and working from home, the arrangements of which will be discussed at Interview.

1. Managing tenancy applications, referencing, credit checks and tenancy agreements in conjunction with the Letting/Managing Agents.
2. Day to day Management of the residential portfolio including liaison with the Managing Agents.
3. To take ownership of rent reviews and tenancy renewals and ensure that they are implemented and concluded in a prompt, efficient, and professional manner that provides best value for the Society.
4. Residential Property Inspections – conducted every 6 to 12 months.
5. Refurbishment and maintenance of the residential portfolio.
6. Ensuring compliance to Housing Act covenant and any other legal compliance needed, i.e. Section 21 and Section 8 notices.
7. Residential debt monitoring, recovery and management.
8. Sales of residential properties.
9. Ensuring satisfactory completion and handover of residential new builds.
10. Providing an outward facing and customer focused point of contact for the residential tenants.
11. To ensure that Landlord’s obligations under the terms of the investment tenancies are discharged and implemented. Where necessary to arrange repairs and maintenance in liaison with in-house Building Services team.
12. To ensure that Tenant’s obligations under the terms of the tenancy are followed, address issues and implement action where breaches are discovered.
13. To ensure maintenance of correct property records and Property Management Database (Propman) and provide training, where necessary.
14. Problem solving and troubleshooting, where necessary, for any problems with the Property Management Database (Propman)
15. Ensuring website is kept updated for residential properties

To assist with:

• Implementing business & policy changes, statutory & legislative directives
• To build and sustain professional relationships with tenants, partners, consultants and other stakeholders.
• Budgetary preparation of Property Maintenance and Project budgets on behalf of Head of Property
• Implementing policy, best practise procedures and statutory and legislative directive appertaining to residential property.

Essential Skills, Knowledge & Experience

• A degree or similar in a property related subject.
• Qualified professional Surveyor, Chartered or Associate RICS member.
• At least 3 years relevant business experience.
• Computer literate with good knowledge of office computer systems including Microsoft Excel, Word, Outlook and Teams.
• Experience of a computerised Property Management/terrier.
• Proactive attitude with good communication skills with the ability to interact effectively with internal and external partners, customers and stakeholders.
• Effective negotiating skills, planning, organising, ability to work on own initiative as well as part of a team, drive for achievement, positive approach to change.
• Full UK driving licence.

Desirable Skills, Knowledge & Experience

• Planning or forecasting strategic changes and proactive thinking.

The East of England Co-op is the largest independent retailer in East Anglia, with over 230 stores and branches across Norfolk, Suffolk,Essex and Cambridgeshire.Owned by over 260,000 members – including our colleagues – our vision is to be the most valued organisation in our region, by being a better kind of business and using our profit to make a positive impact on our communities.Our Community Cares Fund provides hundreds of thousands of pounds to support groups and good causes, with a focus on mental health and wellbeing, food justice for all and creating community spaces.With a focus on environmental sustainability, we’re proud to have led the way on reducing food waste, being the first major retailer to sell food past its Best Before date for just 10p.At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential, whether in food retail, funeral services, property investment, travel, security,stonemasonry, events, or our support functions.Find out more at www.eastofengland.coopOur Recruitment Process If this is the job for you, simply click ‘apply’. You will be required to register a profile on ...