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Operations Service Coordinator

Lighthouse Personnel LTD
Job LocationIpswich
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Operations Service Co-OrdinatorRecruiting for your future success’Our client is the UK’s fastest growing hydration specialists. They provide exceptional coffee, water, juice and vending solutions to over 8,000 commercial organisations, enabling them to provide welcome refreshments when they’re needed most.With nearly 20 years in business, their experience and expertise are unrivalled, and their passionate team is committed to creating bespoke solutions that exceed your expectations and delight your customers, team and visitors. They are now looking for an Operations Service Co-Ordinator to join their growing team, to support the company’s continued success in delivering outstanding service to customers..Operations Service Co-Ordinator| Up to£25k Per Annum DOE | Ipswich | Bonus Scheme | 23 Days Annual Leave + Bank Holidays | Sick Pay | Regular Company Events | Growing Team | Personal Development |Duties (to include but are not limited to):

  • Taking ownership of calling customers that PSSR (Pressure Systems Safety Regulations) machines apply to. Working closely with the Sales and Operations team to ensure that PSSR sales are maximised.
  • Ensuring that exceptional customer service is always provided, telephone calls answered promptly, and customers are always spoken to in a polite and respectful manner.
  • Organisation to the PSSR process. Identifying working processes in place requiring improvement to increase efficiency and support growth.
  • Supplying PSSR data as an when required by management
  • Logging of accurate and timely PSSR/operations data, maintaining clear and accurate documents/logs for requests taken
  • Support to the coordination team during busy periods and absence cover
  • Support with End of Day calls/emails to Engineers/Operators, ensuring Customers are kept updated and information logged into communications
  • Assisting with the Technical Support inbox, proactive management of incoming emails and customer correspondence
Person Specification:
  • Able to work collaboratively, values others’ opinions and consistently strive to exceed and improve our service
  • Have a proactive approach to problem solving
  • Good attention to detail, exceptional organisation skills and ability to multi-task, prioritise and manage time effectively
  • Ability to develop an understanding of customer needs and requirements and an ability to learn and retain product specific information
  • Excellent communication skills, both written and verbal
LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all beexplained on initial contact.If you are interested in the role and have further questions, please don’t hesitate to speak to one of our team members confidentially.

Keyskills :
Communication SkillsCustomer Service

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