Litigation Officer

Job Description

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported.We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diversecharacteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidatesmust have the relevant work rights to be considered for an opportunity at this company. Successful applicants will be required to complete background screening prior to commencement of employment.OverviewAccount management of a caseload of mortgage loans that have been through the collections process and are now entering the litigation and recovery team.Achieve resolution to the default or arrears position of the accounts within the portfolio through a workout strategy which will include litigation.Pro-actively communicating with customers via all contact channels to fully understand their circumstances and explore the different solutions to reach the best outcome.Liaise with third party solicitors throughout the litigation process to ensure accounts are progressed suitably and expediently to minimise costs for the borrower and losses to the clientRepresent the team in discussing the exit strategies for the accounts with the Clients directly and seeking appropriate approval where necessary.Prioritise accounts by identifying the risks and progress strategy accordingly.Accountable for creating new strategies in the working out of accounts to achieve the correct balance between asset realisation and customer outcome.Equally responsible for the teams performance, assisting colleagues where necessary to mitigate any breach in SLAs and ensuring high level of performance across the department.Ensuring all legal and regulatory requirements are understood and adhered to.Key Accountabilities and Main Responsibilities

• Account management of a caseload of mortgage loans that require progression through the litigation process
• Liaising with third parties, solicitors and field agents to instruct activity in line with policies and procedures
• Communicating with borrowers where possible to try and find an alternative to litigation
• Ensure all standards are achieved in line with client expectations of quality, productivity and performance

Experience & Personal Attributes

• Legal degree
• Excellent communicationwritten and verbal
• Analytic thinker and trouble shooter
• Flexible and adaptable in attitude
• Experience in using Microsoft Office packages
• Previous financial services experience
• Paralegal experience advantageous
• Previous experience within the Mortgage/Collections industry preferable