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| Job Location | Ipswich |
| Education | Not Mentioned |
| Salary | £36,000 - £42,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Infrastructure Engineer (Networking/Cisco) 3rd LineCirca £40,000 plus amazing benefitsIpswichMember of a Service Desk Team, responsible for maintaining client Infrastructure across the group of companies, providing 3rd Line support to the Service Team.Receiving, updating and managing escalated incidents from 2nd Line analysts/ HoD’s, undertaking analysis, diagnosis and resolution within published SLA’s. Document and close tickets/projects in line with company policy.Take ownership of assigned problem tickets, update and communicate progress to the customer and internal management teams in a timely, professional and proactive manner. Work closely with the Service Desk, Infrastructure Management and Incident Management teams, with the ability to call upon the Consulting Team (4th Line) for guidance/direction.Always demonstrate best practice customer service principles in line with ITIL, be an integral member of the busy Service Desk Team and develop trust relationships with all colleagues across the business and Group.The post holder will fulfil all tasks and work as part of a team. To meet the needs of the business, the post holder may be required to work in other areas as appropriate as directed by their line manager.Role Specific Tasks
Keyskills :
CISCO Service Desk 3rd Line Suppt Incident Management Infrastructure Management