Housing Officer - AASC

Job Description

Housing OfficerAASCNorwich & IpswichSalary £24,000 + Company benefitsFull time 37.5 hoursHere within our Asylum Accommodation and Support Contract an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills to work our AASC contract in the Norwich and Ipswich area. AASC offers a range of improvements, with particularfocus on assisting individuals through the asylum system.In this role you will ensure that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped by completing Monthly Inspections. You will report Property Faults and complete all minor property repairs and ensuring thatall Service Users maintain compliance with the conditions of their support provision. You will provide welfare support and signposting to the Service Users and manage on-boarding and withdrawal of properties as required. There is a requirement to operate anEmergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.This is a role which requires excellent organisational skills due to the variety of accountabilities which also include the following: Responding to customer complaints and requests. Dealing with Medical emergencies and manage any incidents. Ability to manage conflict Management of domestic violence, violence, Anti-social behaviour and child safeguarding needs.In short you will be a key member of the Housing Officer team and as such you will have patience and understanding and will be self-motivated and able to use your own initiative prioritising and working to tight timescales.What youll need to do the roleYou will work flexibly and you must have a willingness and the ability to travel within the region and occasionally within the UK therefore a valid UK drivers licence is essential.Good interpersonal skills are required as you will be working with people where English is not their first language so experience of dealing with people on a face to face basis is essential. A Housing related qualification or experience of working withina service or property related environment is desirable.Lastly, due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).Why SercoMeaningful and vital work: Serco is focused on decency and respect in all aspects of care for residents, which is delivered at a critical time in their lives.A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. Youll be able to broaden your experience and apply your skills in new ways.Great people: As well as care for residents we also care for and support one another. We are a motivated team who will encourage you and help you to succeed.What we offer Company Vehicle for transportation of Service Users Pension6% Bike4Work scheme Employee Assistance Programme A company passionate about diversity and inclusion Serco Benefits package#sercoapAll Serco employees must ensure that their current line manager is aware of their application.For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers andarecommitted to employing and retaining people with disabilities.Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact .*Google Chrome is the preferred browser to access Serco careers website*