Global Specialist

Job Description

Responsible for the day to day client service of allocated multinational clients and to provide support for new and existing business for the relevant Business Area.The Role:

• Support the delivery of the annual service plan for each Multinational Client
• Coordination and consolidation of renewal data and the collection process.
• Provide input into strategy meetings with clients, brokers and insurers
• Monitor and support the meeting of agreed KPIs with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow
• Input or production of premium allocations to ensure that there are; benchmarked with local norms, comply with local tariffs etc.
• Managing the coordination and distribution of network fees
• Coordinate instructions of group programmes to broker network and local client operations (where required) including the overseeing of relevant documentation
• Manage production of certificates requested for overseas operations with the insurer and/or local broker where required.
• Provision of information on admitted/non-admitted, compulsory covers and other regulations and practices.
• Provision of underlying insurance details to broking teams where DIC/DIL cover is arranged.
• Provide advice to colleagues and clients on the operation of global programmes.
• Advise colleagues and clients on the structure of global programmes to ensure compliance with local legislation, practices and related issues i.e. provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
• Advise colleagues and clients on insurers capabilities to deliver global solutions
• Troubleshoot issues including mid-term changes, chasing premiums, requests and claims.
• Collect and consolidate local policy summaries (covers, limits, insurers, premiums remuneration etc) to ensure:
  • compulsory covers are purchased
  • no duplications with global programmes
  • local policies dovetail with global programmes
  • adherence to group risk purchasing philosophy
  • compliance with remuneration parameters

General Advice

• Provision of information on admitted/non-admitted, compulsory covers and other regulations and practices.
• Provision of underlying insurance details to broking teams where DIC/DIL cover is arranged.
• Provide advice to colleagues and clients on the operation of global programmes.
• Advise colleagues and clients on the structure of global programmes to ensure compliance with local legislation, practices and related issues i.e. provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
• Advise colleagues and clients on insurers capabilities to deliver global solutions
• .Troubleshoot issues including mid-term changes, chasing premiums, requests and claims.

Requirements:

• Preferably educated to A level’s or relevant industry experience within insurance / broking
• Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
• Preferably with professional qualifications of ACII or working towards this
• Intermediate level IT skills (Microsoft Office suite)
• Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent BU and the wider Willis Group with a high level of credibility
• Excellent client focus with proven experience of delivery of high levels of client service
• Ability to analyse situations and provide recommendations to identify optimum solutions
• Good understanding of the processes that support the operating model and strategy for the BU and Willis UK Retail overall
• Experience of working with and adhering to processes and systems that support client service delivery
• Intermediate level of data analysis and presentation skills

Equal Opportunity EmployerAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selvesto work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.