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| Job Location | Ipswich |
| Education | Not Mentioned |
| Salary | £19,613 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.An exciting opportunity has arisen for a Customer Service Train Dispatcher at Ipswich Station.Main Duties:You will be responsible for the day-to-day operation of the platform, assisting customers with their travel needs, and helping mobility impaired customers have a smooth journey.You will assist with disruption, helping customers to complete their journeys and giving advice for their onward travel.As a Customer Service Train Dispatcher, you will be dispatching trains and liaising with drivers and guards to offer great service.You will comply with safety regulations, report faults and hazards, and liaise with other areas of the business when required.The role will include some night working and rostered Sundays. Earliest start is 0600 and latest finish is 2315. This role will also involve some light cleaning dutiesWhat we are looking for:You will have a high level of professionalism, positive attitude, and be pro-active, friendly, and open when dealing with our customers. Excellent customer service and interpersonal skills are crucial to this role. You will remain calm under pressure, show integrity, and be flexible and adaptable to changeYour excellent interpersonal skills will enable you to quickly build constructive relationships with team members and customers.The starting rate is £19,613The full rate is £20,470 (after 12 months service)The closing date for all completed applications is on Friday 19th March 2021*Please note vacancies can close earlier due to high influx of candidate applications*To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:· Genuine … be welcoming, customer-centric and respectful· Professional… be solution-oriented, accountable and delivering to promises· Proactive … be progressive, innovative and decisive· Inclusive … be connected in your thinking, empathetic and promote diversityGreater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!