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Customer Service Team Leader

Appcastenterprise
Job LocationIpswich
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you the type of person who enjoys regularly interacting with customers Do you have the skills and experience to lead a team of high performing individuals If so this could be the role for you. Were looking for a Customer Service Centre Team Leaderwho will workon one of our dedicated desk for a key customers FreedomGroup.In the role of Customer Service Centre Team Leader youll be responsible for delivering a world class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent leading your team anddelivering optimumcustomer service through effective management of inbound and outbound calls.Your dutieswill include:

  • Demonstrate the highest level of customer service skills
  • Support Hire Desk staff with escalation point for problem solving
  • Assist management with recruitment processes and new team member training
  • Central point of hire for products, supporting the customer through all stages of the hire process;
  • Producing timely & accurate quotations and chasing responses
  • Identify up-selling & cross selling opportunities
  • Administer off hires, exchanges & breakdowns
  • Communicate and collaborate with the Depots to ensure that customer requirements are met
What can we offer you in returnYoull be joining a highly successful FTSE100 company, the UKs largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buyand sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.If you join the team well provide you with everything you need and ensure you are equipped for success. Well talk to you about your training and personal development needs and what youd like to do to further your career and support your future aspirations.Previous management experience is desirable, however we are interested in hearing from highly motivated candidates who are looking for the next step in their career to develop and gain experience in people and operational management.To succeed as Customer Service Team Leaderyou will bring the following skill-set and behaviours:
  • Previous experience in a team leader role
  • Previous hire experience (desirable)
  • Strong interpersonal and influencing skills with the ability to effectively communicate across all levels and functions internally and externally
  • Strong customer service ethic, reviews and actively seeks to resolve issues and improve service standards in the team
  • Effective planning and organising skills, methodical approach with close attention to detail and adherence to company standards and procedures.
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, governmentand events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.Our people are at the heart of our values and theyre our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverseand inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.Your health, safety and wellbeing is really important to us. Were raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. Youll also be able to access a 24-7 employee assistancehelpline, counselling services and financial wellbeing support.

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