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Customer Service Advisor

Adecco
Job LocationIpswich
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Customer Service Advisor Our client a Market leading Energy Provider require an accomplished customer service advisor to join them for an exciting and interesting engagement within social media customer resolutions.Job Title: Customer Service AdvisorLocation: IpswichStart: March 2022Salary: CompetitivePay Cycle: Monthly PayHours:37.5 hours per weekRotating shift patterns; Monday- Friday between 8am-6pm3 weeks training 9am-5pm Monday - FridayThe Role:You will be working as part of our Customer service team. The role will involve communicating with existing customers helping to resolve any queries or complaintsIs providing fantastic Customer Service your skillset....... then read on!About Us...

  • As an energy services and solutions company, we put customers and colleagues at the heart of everything we do, to add value for all. We share a common purpose to help our customers live sustainably, simply and affordably!
  • Our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. Its what we do best. Were proud to live our values every single day. We care. Were courageous.We collaborate with each other.
  • Lockdown has taught us that nothing is impossible, so if you want to work from home then that works for us! Well supply all your IT equipment- youll just need a desk, a comfortable chair and a stable, wired internet connection (10mps)
What youll be doing
  • Youll be responsible for solving a range of enquiries from our residential customers politely and efficiently; whether that involves dealing with a billing query or responding to a change of address .
  • Youll take ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers trust.
  • At the same time, youll be promoting our ground breaking products such as Smart metering and Hive remote heating control, helping our customers manage their energy consumption and make savings on their bill.
  • In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.
And the skills we need from you. Youll need to be digitally savvy .
  • Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers
  • Naturally you should and have fantastic communication skills both written and verbal
  • Suitable home working environment (well provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions)
  • Reliable broadband speed of at least 10Mbps download and a similar upload speed
  • At least 1 year customer service experience
  • Excellent communication skills
  • Computer literate
  • Youll also need the confidence to escalate any issues or process improvements to the wider business areas
  • Tech Savvy - strong IT skills
Its important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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