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Customer Service Advisor

Woven
Job LocationIpswich
EducationNot Mentioned
Salary£8.91 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Are you immediately availableAre you passionate about providing outstanding levels of customer serviceDo you have excellent communication skills both written and verbalIf you answered YES, then we would like to hear from you!Please also check out why Woven people love to work here at Woven on our Youtube channel: HeyWovenThe Role

  • Job Title: Customer Service Advisor
  • Job Type: Temporary
  • Location:Ipswich - Within a 30 mile radius of our office in IP3 9SJ
  • Hours: 37.5 hours per week - Monday - Sunday, including bank holidays
    • This fantastic opportunity part of our exciting new campaign, acting as a first point of contact for our customers - taking full ownership to resolve questions, appointment scheduling matters and queries.We pride ourselves on our easy and effective communication, solutions, and customer service, so having strong listening skills, and excellent empathy towards customers will be key to your success.Key Tasks & Responsibilities
  • Answering inbound and making outbound calls to our customers to book appointments.
  • Inputting information into our systems with high levels of accuracy
  • Listening to our customers concerns, empathising and answering any questions they may have.
    • RequirementsAbout You To be successful in this role you will have a strong background in customer service. You will need to be passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will need exceptional problem-solving skills to ensure we fix our customers problems at first contact with minimal escalation required. You will need excellent communication skills, both written and verbal, and be confident handling confidential information.BenefitsBenefitsAt Woven we do benefits differently - by focusing on your health, wealth and self. Benefits+ our bespoke benefits platform puts you first and with all your benefits at your fingertips you can flex your package whenever you like, wherever you like!
  • 23 days holiday - Pro Rata
  • Competitive Pension contribution
  • Savings Club
  • Holiday Trading
  • Restaurant discount card
  • Cycle to work Scheme
  • My Gym Discounts
  • Plus, many, many more!
    • Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or any reasonable adjustment that requires accommodation, please contact us. Required skills
  • Contact centre
  • Customer service
  • customer care
  • outbound
  • appointment booking
  • inbound contact centre
  • inbound customer service
  • outbound customer service
  • inbound contact centre advisor
  • contact center operative

    • Keyskills :
    Contact centre Customer service customer care outbound appointment booking inbound contact centre inbound customer service outbound customer service inbound contact centre advis contact center operative

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