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Cleaning Team Leader

CBRE Global Workplace Solutions
Job LocationIpswich
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

CBRE Global Workplace Solutions is a leading provider of facilities management services in the built environment, working in partnership with some of the UK and Europes best-known companies.We are currently recruiting a Cleaning Team Leader to join the team located in Martlesham, Ipswich, Suffolk. The successful candidate will lead the onsite Cleaning team in delivering services to the agreed Contract Specification.Reporting to a Site Manager, the Cleaning Team Leader will manage a team of Cleaning Operatives in order to deliver cleaning services to the agreed contract specification. We are looking for somebody who is driven, pro-active and passionate about delivering the highest standard of service.Key Responsibilities

  • Manage the delivery of Cleaning and Associated Services in line with both the contract and Service Level Agreements.
  • Ensure delivery to and monitor performance against agreed customer service standards.
  • To ensure that all work carried out is to the agreed specification and that safe working practices are observed at all times.
  • Provide detailed Monthly reports such as Periodic cleaning, Staff schedules, Holiday and absence cover.
  • Investigate and follow up to resolution Complaints.
  • Ensure an appropriate staffing and supervision at all time to meet both customer service and contractual requirements.
  • Hold regular team meetings with Area supervisors and to update on site progress and discuss relevant issues. Receive and provide feedback.
  • Hold regular reviews with direct reports, providing constructive feedback on performance
  • Manage, direct and monitor the activities of the Area Supervisors.
  • Work with Human Resources to ensure that performance issues are promptly and effectively dealt with.
  • Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented.
    • Experience Required:
  • A track record of managing, delivering and improving cleaning services within an office environment.
  • Excellent customer service skills
  • Excellent stakeholder management skills, with the ability to forge partnerships with sub-contractors and customers alike
  • Strong communication skills, with the ability to manage and motivate diverse teams across a number of key office locations.
  • COSHH knowledge
    • Application ProcessYour application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

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