Aftersales Executive

Job Description

An experienced Aftersales Executive with preferably 1 year of experience is needed to join the team at this award-winning motorcycle manufacturing company in Ipswich on a full-time basis.They are consistently ranked among the worlds top-valued brands and one of the fastest-growing motorcycle manufacturers in the world. They are the customers choice and the number 1 Dealership in the UK.You will be expected to work 8-hour day shifts, Monday to Friday, and be available on the weekends if needed.This is an exciting opportunity to further your career with an established company that offers excellent career progression potential.About the RoleWorking in Aftersales, you are one of the first people customers meet when they come into the Dealership, a keen interest in outstanding customer service is therefore crucial. They want customers to recommend them to family and friends as a result of theirservice to them.If successful, you will be welcomed into their family-owned and managed team, where you will receive training in selling techniques, company processes and their aftersales customer care. Their dedicated training will ensure you are able to provide the bestlevels of service and care that they are associated with.About the CompanyThey were proud recipients of the coveted Dealer of the Year award on two occasions in the last three years, amongst numerous other prestigious awards.There is a winning team culture, and they want the successful candidate to join them on their journey. There is no better job satisfaction than being regarded as providing outstanding customer service and being winners.Key Responsibilities:

• To exceed customer expectations in their aftersales experience with them
• To provide the very best customer service and create customer confidence in the company by demonstrating your knowledge in motorcycles and aftersales
• To maximise aftersales department sales and profitability by using professional sales techniques
• To ensure the highest standard of courtesy and efficiency in customer contact and communication
• To record customer requirements and details accurately
• To record vehicle details and service histories accurately, and effectively operate a customer follow-up system
• To effectively operate a service department loading system
• To manage customer orders including managing stock hold, supplier orders/returns, providing regular updates and correct closing of the sale admin

Required Skills:

• Enthusiasm, energy and an ambition to be the best
• To be impeccable in appearance
• A keen interest in motorcycles
• Experience in Aftersales
• To be a good communicator and have great interaction skills
• To be highly motivated and have the determination to succeed
• To be well organised and be able to manage your time
• As with any progressive business, they use a number of systems to manage their business. You will be computer literate and ideally have used computers and computer systems before
• Much of what they do involves numbers, so basic mathematic skills are required

Required Experience:

• Customer service: 1 year (preferred)
• Motorcycle Licence (preferred)

Training and Support:They are keen for you to maximise your potential, and they are fully committed to provide the following training and support to ensure you achieve your maximum earnings potential:

• Company process and policy training
• Manufacturer product and system training
• Regular KPI reviews
• Regular contact with senior management
• A supportive, respectful and friendly working environment

Benefits:

• Competitive wage based on applicants ability
• Employee Motorcycle Purchase Scheme
• Clothing, Parts and Accessories Purchase Scheme
• Employee Clothing Sale
• Car Lease Scheme
• Performance bonus
• Pension Scheme
• Referral Programme
• Other Benefits

Sounds interesting Click the APPLY button to send your CV for immediate consideration.Candidates with previous experience or job titles including; Aftersales Specialist, Aftersales Manager, Aftersales Associate, Aftersales Consultant, Aftersales Coordinator, Aftersales Representative, Aftersales Support Specialist, Aftersales Customer ServiceRepresentative, Aftersales Operations Executive, and Aftersales Relationship Manager may also be considered for this role.IND123