Tour Coordinator

Job Description

Pure are pleased to be working exclusivity for a great client, who are looking for a Tour Coordinator join their busy team due to growth based in Colchester. The client specialises within the travel industry and are looking to grow their team!Main Duties: •Delivering Exceptional customer service to ensure the very highest level of satisfaction•Establish at the outset the details of the enquiry in accordance with the processes•Providing advice to customers on the content of itineraries and the best use of transport and accommodation available•Overall responsibility for all issues relating to a tour, from the moment an enquiry is received, through to the group returning and then post tour contact/follow-up including re-booking and on-selling•Using a bespoke IT system as well as standard Microsoft applications to manage the operation of the tour•Liaising with Travel and Booking Co-ordinators regarding transport, accommodation, visits and meals•Effective management of all detailed information relating to your assigned areas.•Overseeing the booking of flights for specific tours within budget•Arranging visits and presentations at schools / groups / clubs•Ensuring all paperwork and supporting documentation is sent to clients and guides within the agreed timeframes and in accordance with the company’s GDPR processes.•Ensuring all tours are costed within set budgets and client payments are received within agreed timeframes•Proven experience and full understanding of delivering exceptional customer serviceEssential skills Required:

• Proven experience and full understanding of delivering exceptional customer service
• Experience within the travel industry
• Ability to resolve problems, work under pressure and meet deadlines
• A knowledge of Microsoft IT products and ability to use IT systems
• Intermediate keyboard skills
• Ability to follow procedures
• A team player.