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Customer Service Advisor

Mploy Staffing Solutions
Job LocationIlminster
EducationNot Mentioned
Salary20,000 - 21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorSalary: £20,000 - £21,500Hours: 8am5pm Monday to FridayA new role has surfaced with one of our prestigious and well recognised clients based in Ilminster. They seek an individual that has a knack with people and previous experience within customer experience. This company specialises in climate control productsincluding industrial fans/heaters etc.Key responsibilities:

  • Answer customer enquiries by telephone and email, plus any other communication channels that are introduced by the company such as live chat and social media.
  • Responsible for receipt of sales orders, ensuring all orders are correctly reconciled in terms of cost and scope of works, ensuring customer order reflects the offer.
  • Ensure all sales orders are booked into the companys business management system (Progress Plus) and progressed correctly through the system from point of order through to final account.
  • Responsible for timely acknowledgment of all sales orders.
  • Liaise with Production Manager & Team Leader to ensure all orders are progressed within agreed time scales.
  • Liaise with Transport Manager to ensure site deliveries are coordinated with the customer.
Skills required:
  • Well-developed communication skills; ability to communicate to all levels.
  • Able to understand customer requirements and deliver an excellent level of service.
  • Computer literature in MS Office.
  • Good level of literacy and numeracy.
  • Organisational skills with the ability to prioritise a varied and demanding workload.
  • Problem solving skills.
  • Excellent team player.
Ready for a new challenge If you have the skills that matches the criteria, then waste no more time and get in contact today!We look forward to hearing from you!

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