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Welcome & Service Assistant

Job LocationHuntingdon
EducationNot Mentioned
Salary9.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , part-time

Job Description

Summary We are pleased to announce that we are currently recruiting fora Welcome & Service Assistant, playing a core part in providing fantastic customer service here at Houghton Mill.Hours:Wherever possible we aim to offer a consistent working pattern, but were looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. Shifts are either 5 or 6 hourslong, andwe aim to offer 1 to 2 shifts a week duringschool term time and 3 to 4 shifts a week during the school holidays. Weekend working is required as part of the role.Duration:Fixed-Term contract until 06-Nov-2022Salary:£9.90 per hour What its like to work here Houghton Mill is the last working watermill that exists on the River Great Ouse. With a charming riverside location, the property includes the Mill, a tearoom and a campsite. The small but ambitious team at the property work collaboratively together to provideaccess to the surrounding countryside and an engaging visitor experience in the historic 18th century watermill, which includes using our waterwheel to mill flour that can then be purchased onsite. A strong team spirit and collaborative working environmentis key to the success of Houghton Mill and the staff are looking for flexible, creative people to join them. What youll be doing As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive at Houghton Mill is perfect, setting them up for an amazing experience for the rest of the day. Youll be responsible for answering queries and making sure visitorscan find everything they need for their visit. Youll be using your creativity and communication skills to inspire customers and will be the friendly face of the National Trust. Youll deliver high standards of presentation at the property, and ensure allour communications with our visitors are clear and consistent. Youll also assist in welcoming visitors to the historic watermill and checking them in for any pre-booked experiences. Who were looking for Youll need to have the following skills and experience:

  • Can demonstrate an empathetic, understanding and adaptable approach to different peoples needs, with a passion to deliver the highest standards of customer care.
  • Proven experience of working to measurable targets
  • Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
  • Skilled listener with great people skills
  • Strong written and verbal communication skills
  • Well organised and able to work with minimum supervision
The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:
  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out moreabout the benefits we offer to support you.

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