Switchboard Operator

Job Description

Switchboard Operator Location: HuntingdonJob Type: TemporaryDuration of booking: Expected to last 3 months initially with possible extensionProposed start date: ASAPSector: HealthcareBase: HospitalBand: 2Pay Rates: Please note the client pays via a direct engagement model and the successful candidate will be paid this wayAny hours worked Monday to Friday between 6am to 8pm (Days): £10.69 paye inclusive of holiday pay per hourAny hours worked Monday to Friday between 8pm to 6am (Nights): £13.89paye inclusive of holiday pay per hourSaturday: £13.89paye inclusive of holiday pay per hourSunday and Bank Holidays: £17.10paye inclusive of holiday pay per hourWorking Days and Hours: Early 06:00-14:00Late: 14:00-22:00Night 22:00- 06:00Job Purpose:To provide a comprehensive, effective and confidential reception and telephonist service. To act as an integrated member of the Patient Services team, demonstrating a flexible approach, ensuring the needs of patients and visitors are met. To deliver a switchboardservice to support the Trust, answering and connecting calls and dealing with callers requests and enquiriesDuties

• To provide a front line telephony service and out of hours reception for the Trust, ensuring customers are dealt with in a helpful, courteous and efficient manner.
• Maintain professional relationships with other agencies, e.g.; Neighbourhood Services, Police, Probation Service, Education, PALS, Benefits, Voluntary Services, etc.
• Provide a warm and welcoming initial point of contact for patients and visitors to the
• Trust and to deliver a high standard of customer care.
• Taking calls from bereaved relatives who wish to see the deceased and contacting the Mortician on-call out of hours to arrange a time for them to see their relative.
• Answering the switchboard emergency phone in a prompt, calm and clear manner.
• Activating the appropriate emergency team bleeps as necessary repeating the exact message received on the emergency phone in a calm and precise manner.
• Dealing with telephone enquiries from health and social care professionals and the general public and accurately recording and delivering messages as required.
• To remain calm under pressure and maintain a professional approach at all times.
• To demonstrate the ability to work on your own initiative dealing with a wide range of calls from the public, staff and emergency services promptly.
• To keep the reception area tidy.
• To test all the emergency team bleeps including Cardiac, Trauma, Code Blue, Code Red, Fire bleeps on a weekly basis and recording response in the appropriate books. Contacting and follow up anyone who has not responded to check if their bleep is working
• Respond to Boiler, Medical Gas, Pharmacy, Intruder, Lift, Panic and any other alarms held centrally in switchboard, using the correct protocol in dealing with them.
• Changing and charging of bleep batteries
• To report, record and update any necessary changes in the switchboard records.
• Keeping the line manager informed of the changes.
• Undertake cash handling duties, including issuing of car park permits and issuing travel refunds to patients and visitors
• To be aware of each departments function, opening times and staff availability.
• Logging in and out of keys using an electronic and manual system.
• Checking ID and the following of designated procedures.
• When informed of a Major Incident, alert the appropriate personnel in the event of a Major incident, passing on information in an accurate and timely manner; and recording all information received.
• To be fully aware of how the bleep/paging systems work and to advise users, operating of the internal and external bleep system.
• Replacing faulty units where necessary, filling in fault notification forms ready to send for repair.
• Changing and charging of bleep batteries

Qualifications, Skills and Experience

• Excellent interpersonal skills
• Ability to communicate effectively at all levels, with good listening skills, as well as clear written and oral presentation skills
• Ability to work in a highly confidential manner
• Able to handle difficult situations discreetly and patiently.
• Good telephone manner
• Knowledge of the Health & Safety at Work Act 1974
• Knowledge of vulnerable adult and child protection issue

QuestionsDo you meet the criteria above and available to start immediately

Keyskills :
Customer ServicesSwitchboard Operator