Service Desk / Help Desk Officer

Job Description

3C ICT is our shared IT service between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The shared service was established in April 2016 to provide a more efficient way of delivering ICT services acrossthe three partner councils and has now matured into a reliable and efficient operation.Our team of 80+ staff provide a range of services from digital development and integration, to server management and maintenance as well as standard desktop and business application support. On a day-to-day basis, we manage and deliver all the IT systemsand services needed by our partners and customers. We are a modern IT Operation utilising Office 365, Microsoft Azure, DevOps and other up to date applications.Our vision is to help our Council partners standardise, automate, integrate and optimise their IT systems to help them gain the best possible business benefit from their investment whilst maintaining the strictest standards of security, privacy and flexibility.This approach also helps them realise the combined economies of scale of working in a local government partnership.Ultimately our work improves outcomes for local residents and businesses giving our staff the opportunity to feel that they are contributing to the local area in a positive way and supporting those most at need through difficult times.---------------------------------------------------------------------------------------------------------------------------If you are confident, organised and have an interest in IT and computers (whether professionally or recreationally) we want to hear from you.We are seeking a highly motivated and detail oriented individual to join our IT service desk support team. This is a great introductory role to working in IT and you will be working in a help desk environment helping our staff with a variety of IT issuesand questions.The successful candidate will be providing first line Service Desk /Help Desk support within the ICT Shared Service to customers across the three Councils.Daily tasks will include :

• Analysing & resolving IT incidents with a varying degree of complexity
• To maintain system performance across the authoritys IT estate
• Assist with access control configuration to 2000+ users across the partnership
• To provide support for in excess of 50+ Corporate systems

You will work 37 hours per week (Monday to Friday) based remotely, with potential travel into Pathfinder site in Huntingdon for special situations.Please note that this role requires the postholder to hold a DBS check.TO APPLY A full job description along with details of how to apply can be downloaded from our website, search Current Vacancies at Huntingdonshire District Council.Should you have any additional questions regarding submitting an application, please contact us using the contact information available on our website.Closing date for completed applications is 13th June midday and interviews will be held soon after..For many of our roles (and where it is possible) we are currently working remotely and anticipate in the future returning to a hybrid office model on a flexible basis. This will still include work from home and flexi-time opportunities in order to providea good work life balance whilst still ensuring that teams benefit from in person interaction. Candidates should therefore be within commutable distance of our offices in Huntingdon, Cambridgeshire or able to attend meetings as required if further afield.As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are a supportive employer,enabling our staff to work in an environment that produces high standards of work in an employee-led environment.Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applicationsfrom all sections of the community and we offer a range of benefits, including flexitime, to encourage a work life balance.Our benefits include:

• A highly competitive Local Government Pension Scheme Pension
• An array of services, networks and training to support your health and wellbeing such as Mental Health First Aiders and access to our Employee Assistance Programme which includes financial guidance, wellbeing support and family counselling, amongst otherservices.
• Generous holiday entitlement dependent upon length of service
• Heavily discounted gym membership at our One Leisure Centres and Training Shed One Leisure
• Tailored learning and development on an individual basis including access to Bookboon which has over 1500 resources dedicated to development
• Career progression opportunities including apprenticeships of all levels
• Enhanced policies in many areas
• Flexi time & hybrid working (role permitting)
• Cycle to work scheme
• Occupational Health Programme
• Digital Parking Permit
• Long Service Award