Desktop Team Leader

Job Description

Huntingdonshire District Council (HDC) is passionate about providing high quality services to our communities, residents and businesses and this means we need to employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-PeterboroughGrowth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking Local Authority whose residents are at the heart of our decision making.3CICT have an ideal opportunity for an enthusiastic IT professional looking for the next exciting challenge as a Desktop analyst.We are part of a shared service strategic partnership between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council and this is one of several Desktop Analyst positions within the service.As a Desktop Analyst, you will play an important role in delivering an ITIL 2nd line desktop support function to our customers across these partner sites, resolving tasks such as desktop builds/deployments, procedure documents, Anti-virus checks etc. Youwill also be responsible for providing hands on technical support to analyse and resolve a wide range of queries, in a fast-paced environment this may require on occasion the need to be able to work from any of the supported council sites (Mentioned above),whilst at other times you may be able to work remotely.The successful candidate will ideally have a strong background in Windows 10, Office 365 including back end administration, Active Directory and Group Policy awareness. It would be advantageous to have an awareness of:SCCM (packaging, deployments, and report creation) Intune (Mobile & Policy Management).You will need to effectively manage customers expectation, ensuring excellent customer service is always delivered.This role will also have a requirement for Out of Hours Support for which additional payments are made. This involves being on call (more often than not responding remotely) on a roughly one week in 4 basis, where you will be available to answer emergencycalls from our leisure centres during the evenings and weekends.Above all it is essential that you demonstrate behaviours in line with our values, showing a passion and commitment to continually seek to innovate and develop our workforce. The postholder will be required to hold a valid DBS and to be able to travel betweensites if required. This role is a hybrid role being both onsite in Huntingdon and working remotely.We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.Should you have any additional questions regarding submitting an application, please contact our Recruitment teamClosing date for completed applications is 10th July 2022 midnight.Please note that the official closing date is as above and will be the correct date. Some third party websites may have different dates so please always refer to the HDC website for the official closing date to ensure you do not miss out on applying.As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity on a full-time basis andare a supportive employer, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applicationsfrom all sections of the community and we offer a range of benefits, including flexitime, to encourage a work life balance.Our benefits include: A highly competitive Local Government Pension Scheme Pension An array of services, networks and training to support your health and wellbeing such as Mental Health First Aiders and access to our Employee Assistance Programme which includes financial guidance, wellbeing support and family counselling, amongst otherservices. Generous holiday entitlement dependent upon length of service Heavily discounted gym membership at our One Leisure Centres and Training Shed One Leisure Tailored learning and development on an individual basis including access to Bookboon which has over 1500 resources dedicated to development Career progression opportunities including apprenticeships of all levels Enhanced policies in many areas Flexi time & hybrid working (role permitting) Cycle to work scheme Occupational Health Programme Digital Parking Permit Long Service Award

Keyskills :
Operating SystemsTeam LeaderHelp Desk Support