Customer Service Advisor

Job Description

Huntingdonshire District Council (HDC) is passionate about providing high quality services to our communities, residents and businesses. This means we need to employ and retain the most talented and dedicated people.Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authoritywhose residents are at the heart of our decision making.Are you passionate about Customer Service Looking for a new challenge We have 4 full-time, and 2 part-time positions available within our Customer Service team based at Pathfinder House, Huntingdon. We have both permanent and fixed term opportunities.We have both permanent and fixed term opportunities full-time and part-time.Full time positions: Our core working hours are Monday - Thursday 8.45am - 5pm and Friday 8.45am - 4.30pm.The part time positions available are:24.5 hours per week (12 months fixed term contract) working 12pm - 5pm Monday to Thursday and 12pm - 4:30pm on FridayWe are the first point of contact for the public accessing the council services via phone, email, social media, and face-to-face. The main access channel is the telephone therefore the roles are predominantly call centre-based.You will deliver a wide range of council services directly to the customer and resolve multiple enquiries at the same time enhancing the customer experience. We are looking for highly motivated people with a positive and enthusiastic attitude to customerservice to join our busy and supportive team.You will be familiar with working in a customer service environment and have a passion for customer service, along with a good knowledge of IT systems including Microsoft packages and the internet. You must be able to assimilate a wide variety of information.You will be provided with a comprehensive training programme, along with ongoing coaching and development from your Team Leader. For you, its a fantastic opportunity to use your great customer service skills in a worthwhile way.ApplyTo apply for this position please complete the application form on our website and follow the instructions stated.Closing date is 5pm 13 April 2022 and interviews will be held the week commencing 18 April 2022Should you have any additional questions regarding submitting an application, please contact our Recruitment Business Partner.At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.Please note that the official closing date is as above and will be the correct date. Some third party websites may have different dates so please always refer to the HDC website for the official closing date to ensure you do not miss out on applying.For many of our roles (and where it is possible) we are currently working remotely and anticipate in the future returning to a hybrid office model on a flexible basis. This will still include work from home and flexi-time opportunities in order to providea good work life balance whilst still ensuring that teams benefit from in person interaction. Candidates should therefore be within commutable distance of our offices in Huntingdon, Cambridgeshire or able to attend meetings as required if further afield.As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are a supportive employer,enabling our staff to work in an environment that produces high standards of work in an employee-led environment.Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applicationsfrom all sections of the community and we offer a range of benefits, including flexitime, to encourage a work life balance.

Keyskills :
Customer ServiceCustomer ServicesGeneral AdministrationLocal Authority