Service Advisor and Support Assistant

Job Location	Hull, North Humberside
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

An approved DAF dealership in East Yorkshire. We are looking for a new Service Advisor and Support Assistant colleague to join our friendly DAF Dealership Team to provide reception and administration support to the Service Department. As Service Advisor and Support Assistant you will have wide variety of duties including:

Recording retail, warranty and R&M input and invoicing using the manufacturer and dealerships management systems.
Managing service reception, planning and booking, deal with all customers enquires

We are performance driven to provide excellence so we want a colleague that takes pride in their work, can provide our customers with a prompt and efficient service to keep their vehicles off the road for a minimum amount of time. What Will You Be Doing As Service Advisor and Support Assistant you will be required to deliver a high level of customer service and satisfaction and accurately recording information onto the Kerridge system, ensuring that invoicing opportunities are maximised & month-end deadlines/targetsare met. Also, Service Support & Champion for DAF systems, warranty, repair and maintenance, invoicing, customer satisfaction, VOR minimising, general administration etc.Main duties will include:

To be an active member of the Service Team by managing service reception including service planning and booking and dealing with enquiries and correspondence.
Through daily invoicing, ensure profit opportunities are maximised and target month end WIP levels are achieved.
Maximise gross profit retention and hours billed.
To analyse sublet invoices, request orders numbers and recharge customers as appropriate.
To assist in collating hourly paid staff worked hours in order that salary information is accurate.
To ensure the daily maintenance of departments paper flow and traceability of documents and data.
Support and assistance in resolving invoice disputes.
Timely and accurate completion of administration tasks set by your Manager and determined by the manufacturer or customers requirements.
Develop good franchise, customer and regional service department relationships.
Control and minimise labour costs and department expenses.
Work on and preventing of aged debtor situations.
DAF Systems Champion for the Region
Customer satisfaction measuring and VOR minimising
Develop close working relationship with all Regional Dealerships and provide cover as required.
To adhere to Group Health & Safety and Environmental Policy at all times.
Responsible for ensuring company processes and policies are adhered to at all times.

Who Are We Looking for My client would like a colleague who can demonstrate willingness to pull together locally, regionally and nationally as one Team.It would be advantageous is you already had experience from within the Motor trade industry.As Service Advisor and Support Assistant you will need to be:

Well organised with strong administration skills
Offer excellent levels of customer service both face to face, over the telephone and by email
Confident but personable
Self motivated and ability to work on your own initiative
Team player
Invoicing experience
ADP Kerridge experience
Service advisor experience

Whats In It For You From day 1, you will have access to a comprehensive benefits package including:

Family & Friends Discounted Car Scheme.
31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years service.
Team Member Auto-enrolment Pension Scheme with employer contribution.
Onsite mental health first aiders.
Discounted Healthcare scheme.
Life Assurance.
Being brilliant awards.
Career progression opportunities.
Internal engagement initiatives
Retail discounts saving £££s at high street stores, health & beauty, going out, travel and much more.

We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our team through our People Partnership initiative.

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