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| Job Location | Hull |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Hours per week: 40Reporting to: Team LeaderResponsibilities:•To respond to correspondence and queries fully, clearly and accurately, offering right outcomes whilst using expected business style and processes.•Update relevant records and systems, using correct, clear and concise notes and accurate/appropriate transaction codes.•Autonomously make decisions regarding vulnerable customer’s accounts taking into account all available options/next steps.•Use of and offer of specialist appropriate signposting to customers and 3rd parties.•Identify high risk accounts/account holders or are of extreme sensitivity via all forms of contact (Call, e-mail, letter).•Discuss and record ‘sensitive’ customer information accurately, whilst adhering to regulatory rules for vulnerable customer e.g. TEXAS.•Handle and understand medical documentation, e.g. terminology and relevant information.•Liaise and interact with our clients, in writing and telephone in order to resolve queries/issues using expected channels/system.•Liaise and interact with any authorised 3rd parties (including DMCs), in writing and telephone in order to resolve queries/issues using expected channels/system.•Ensure all calls are handled sensitively, professionally and offer the right customer outcome.Knowledge/Skills/Experience:•Successful candidates will ideally have experience in a customer focused/admin environment.•Experience working with Microsoft Office is essential and applicants must demonstrate excellent written and verbal communication skills with a strong attention to detail and some awareness of the specific needs of vulnerable customers.•A positive and flexible approach towork, with theability to react quickly to changing environments whilst responding tothe needs of our vulnerable customers.The Rewards:•Competitive salary•Your Business Reward – retail vouchers for going the extra mile•Pension•Private Medical Insurance•Life Insurance•Incremental annual leave scheme, starting at 31 days annual leave (including bank holidays)•Employee Assistance Programme•Fantastic Retail and Entertainment Discount Scheme•Long Service Awards•Employee of the Month Scheme•Recommend a Friend Scheme•Comprehensive induction training•Regular training and education to ensure you’re always up to dateThis can be an area of high pressure but successful candidates have the autonomy to make choices for our customers, outside of process, to ensure we offer the right and best service to this specialist range of customers; which offers its own fulfilment.Wescot is an equal opportunities recruiter and welcome applications from all suitably skilled applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. We are an FCA regulated company we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening on all successful candidates.