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Account Manager

SF Recruitment
Job LocationHucknall
EducationNot Mentioned
Salary20,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

SF Recruitment are looking for an Internal Account Manager to work for a client of ours based in Hucknall. This is a full time permanent role paying up to £20,500. Your main responsibilities will be to help maintain and grow wherever possible the sales,from existing customers and provide an efficient service by responding to their enquiries and requests as required using all the resources available.Main duties will includeCustomer Service

  • Answering the telephone, dealing with customers calls and handling as appropriate.
  • Providing an efficient and quick response to customers verbal and written enquires ie. posting samples or literature, providing prices, offering advice regarding embroidered or printed logos etc in accordance with the customer service charter.
  • Working with the Help Desk to ensure an efficient response to customers order queries ie. Delivery dates or non-delivery - arrange Proof Of Delivery notes, organise replacement garments.
  • Working with the Help Desk to ensure complaints are handled quickly and efficiently according to the customer service charter.
  • Liaising with colleagues in all Departments within the business to ensure all the tasks are dealt with promptly and efficiently.
Sales
  • Ensuring all customers are regularly contacted with a sales focussed call.
  • Measure the levels of satisfaction of our products and service amongst the customers and taking the appropriate action.
  • Following up all sales leads and all samples in a timely fashion.
  • Following up a customers first order to ensure total satisfaction.
Administration
  • Continually maintaining and updating computer systems, ensuring all data is entered accurately to companys procedures.
  • Carrying out the Sales Order Processing function during the quieter periods - input of orders, allocations, raise purchase orders and purchase order receipts.
  • During the busy periods, liaising with sales order processors regarding any queries on order ie. embroidery, styles, delivery dates.
  • Setting up new customer accounts, new products and embroidery and print details in a timely manner as and when required.
  • Participating and assisting with inputting of data at yearly stock take.
  • Liaising with senior staff and advising of any problems being experienced.
  • Any other relevant duties as requested by the Team Leader or Managers.
The successful candidate will need to be a good team player and must have good organisational skills, you will be familiar with Microsoft packages such as Excel and Outlook. In addition you will need to have good upselling skills, and have a good attentionto detail and accuracy. Our client has a friendly and relaxed office environment. Full training will be provided from a fantastic management structure. This is a great opportunity for someone who wants to take that next step up in their career. Our clientis ideally looking for motivated, and driven candidates who are looking for an exciting new challenge, you must have a genuine passion for providing excellent customer service and enjoy going above and beyond for customers.

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