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Housing Manager - Resident Services

TristoneNash Ltd
Job LocationHounslow
EducationNot Mentioned
Salary£45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are working with an organisation providing a service within the social housing sector who are looking to recruit a Housing Manager - Resident Services on a permanent basis.You will be joining at an exciting time in which the housing management function is being moved to the organisation, and a new team is being developed.The Housing Manager will report to the Head of Housing services and will have responsibility for the Tenancy Management function including:

  • Overseeing a portfolio of both PRS and Social tenants.
  • Resident experience and engagement
  • Managing relationships with freeholders and managing agents
  • Overseeing the complaints process
  • Promoting resident engagement
  • Working with residents to ensure we take preventative and early intervention with Tenancy Sustainment.
  • Line management of Lettings Coordinator and Resident Engagement Officer
Duties will include:Tenancy Management
  • providing comprehensive tenancy management services including voids and lettings; tenancy management, including nuisance and anti-social behaviour.
  • Viewing for social tenants
  • Onboarding new tenants
  • Providing specific advice and support both in person, via telephone, email on areas relating to housing i.e. tenancy agreements, housing/tenancy support
  • Identifying nuisance and anti-social behaviour and in the first instance make an attempt to address the issue and where appropriate work with relevant agencies.
  • Responding to complaints, members’ enquiries and problems of service delivery
  • Conduct property visits and carry out tenancy checks. collecting and maintaining up to date information about customers and any changing support needs.
  • Investigate and manage abandoned properties.
  • To manage decants including being point of contact for tenant liaison.
  • To investigate and manage other key breaches of tenancy e.g sub-letting
  • Identify the need for and promote tenant participation and community development initiatives.
  • Organise and attend resident forums and events including evenings and occasionally at weekend
  • To promote tenant and resident engagement in service delivery and decision making within the Association
Staff Management
  • Providing direction, and support to direct reports and through them cultivate an effective, empowered, motivated and high performing workforce.
  • Driving a strong performance culture across the business and implement mechanisms for reporting management information to relevant stakeholders
To apply for this position, we are looking for:
  • A relevant housing/property qualification (highly desirable)
  • Excellent knowledge of social housing regulation and an understanding of best practice and industry leading developments
  • Experience of managing teams to develop and inspire teams to deliver objectives and targets .
  • Experience of using Housing managing software
  • Experience of working of working in a resident engagement or customer facing role.
  • Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers.
  • Experience of working with external partnership agencies
To apply for this position please submit your CVTristoneNash is working as an employment agency on behalf of a client.

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