Anti-Social Behaviour Officer

Job Description

• Anti-Social Behaviour Officer
• Public Sector - Local Authority
• Full Time - Monday to Friday, 36 hours per week (there may be some weekend work)
• Temporary Role - 3 months with possible extension
• £19.25 per hour PAYE / £25.10 per hour Umbrella
• Hybrid working - Office based and site visits in Hounslow and home working
• IT Equipment provided

The ASB Officer role is key to the management of Domestic Violence, Hate Crime and Anti-Social behaviour. This role manages complex ASB cases with support from relevant Housing Officers and covers both residents and leaseholders. The purpose of the roleis to resolve ASB cases through achieving positive outcomes using a variety of legislative powers and preventative measures to increase resident satisfaction with the management of such cases.Key Accountabilities

• To provide a first-class Anti-Social Behaviour management service to Hounslow Council residents.
• To manage complex Anti-Social Behaviour, Domestic Violence and Hate Crime cases providing specialist support to Housing Management Service to resolve cases escalated to the specialist team including legislative action where necessary.
• To manage complex Anti-Social Behaviour, Domestic Violence and Hate Crime cases providing specialist support to Housing Management Service to resolve cases escalated to the specialist team including legislative action where necessary.
• To provide training, guidance and support to Housing Officers on the management of Anti-Social Behaviour (ASB), Domestic Violence and Hate Crime cases.
• To work closely with the Professional Witness, Concierge, Estate Caretakers, Housing Officers, Housing Team Leaders and Sheltered Scheme Managers to resolve ASB issues.

• To work closely with the enforcement team, noise team, estate and other police teams and other agencies to take multi-disciplinary action to resolve Anti-Social Behaviour cases.

• To make full use of the anti-social behaviour management tools made available under the Anti-Social Behaviour, Crime and Policing Act 2014. Utilising the legislation to take preventative and/or legal action required to resolve complex ASB issues.

• To prepare and serve legal notices and prepare cases for court. Provide and encourage residents who are victims of ASB to attend court hearings to give evidence, preparing witness statements and court documentation as required.

• To attend court cases and legally represent the council in cases with or without a solicitor as requried. Preparing and presenting cases to the court or appearing as a Council witness.

• To work closely with the Council legal service to obtain a range of legal remedies e.g. injunctions, possession proceeding etc. preparing any witness statements or legal documentation as required.

• To work closely with the Professional Witness officer to take cases to court and to provide effective support to the victims of ASB.

• To attend relevant Reducing Anti-Social Behaviour Group (RAG) meetings and present cases for decision as required.

• To attend Community Risk Panel meetings, preparing and presenting case paperwork for decision as required.

• Arrange and attend multi agency case conferences representing Housing as required.

• Ensure casework is progressed professionally, promptly, and in accordance with Council policies, procedures, charters and current legislation.

• Review cases regularly keeping detailed records of all actions and communications with involved parties on ASB issues to a legal standard.

• Ensure that residents are kept up to date with the progress of cases and work within the relevant time scales depending on severity of cases e.g. serious harassment.

Knowledge and Experience

1. Experience of anti-social behaviour management.
2. Knowledge of housing law and good practice.
3. Knowledge of tenancy breach management.
4. Knowledge of tenancy fraud managements.
5. Knowledge of legislation that applies to the management of Domestic Violence, Racial Harassment and Anti-Social Behaviour.
6. Knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014.
7. Knowledge of effective preventative strategies relating to ASB.
8. Experience of working in a front-line service within a customer focussed organisation.

1. Experience of supporting residents to act as witnesses.
2. Experience of taking the lead role in the preparation and presentation of court cases.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy