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Service Desk Analyst

Clearwater People Solutions Ltd
Job LocationHorsham
EducationNot Mentioned
Salary25,000 - 27,401 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

24 Month Fixed Term Contract - £27,401 - SouthwaterOur client, a market leading not for profit organization, is currently hiring for a Service Desk Analyst to join their team with the responsibility of handling technical incidents/requests, and where appropriate, provide an interface for other activities(change, problem, and configuration ect.)Key skills/experience for the Service Desk Analyst

  • Experience of working with third party IT providers to report, escalate and resolve issues
  • Experience in using helpdesk applications to log and monitor support calls.
  • Extensive knowledge of Information Technologies, including the following: Active Directory, PC hardware, Office 365 and windows
  • Excellent communication skills - ability to explain technical details to non-technical customers
Key accountabilities for the Service Desk Analyst
  • Deal with incoming calls to the IT Service Desk ensuring requests are interpreted correctly and recorded accurately, making consistent and effective use of the IT call-logging software
  • Review Incidents and requests with staff and work together to continuously improve service delivery provision
  • Provide first and second line support through the call-logging software and on-site and ensure Incidents and requests are resolved and implemented to agreed standards and timescales
  • Perform agreed system/database administration and housekeeping tasks and routine operations to agreed standards and timescales
Please apply for the Service Desk Analyst as directed!

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