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Pensions Administration Manager

Morgan McKinley
Job LocationHorsham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As the Pensions Administration Manager within our clients SIPP Operations division, youll act as the subject matter expert on their products, processes and procedures.You will lead a team responsible for servicing a portfolio of accounts, ensuring client queries are processed within SLAs, delivering against a vision for customer service excellence, whilst embedding new technology solutions and an optimised target operatingmodel.Youll also mentor individuals to take ownership for their careers, identifying development opportunities, setting meaningful and inspiring personal objectives, cultivating a self efficient and continuous improvement culture.About the role

  • Oversee pensions administration function
  • Ensure processes/procedures are effective
  • Ensuring provision of exceptional service with sound, knowledgeable query management
  • Constantly seek to improve administration controls, reviewing and challenging inefficient processes
  • Oversee staffing levels, ensure effective staff training and development
What your day may look like
  • Oversight of productivity, quality monitoring and team performance
  • Committing to and demonstrating ongoing professional development to ensure the ability to deliver detailed support across technical pension administration functions, regulatory evolution and business proposition developments
  • Day to day relationship management with key operational contacts
  • Escalation subject matter expert for the team, helping and resolving complex queries
  • Ensuring all regulatory requirements are managed and met
  • Team competence and delivery as well as development and coaching
What will make you successful in role
  • Proven SIPP regulatory and legislative knowledge
  • Wider technical knowledge of both DB and DC schemes
  • Experience working within regulatory frameworks (FCA rules, HMRC).
  • A Customer Service leader with practical people management skills, with the ability to set challenging goals, drive high performance and nurture high performing teams
  • Experience of process transformation and supporting teams through change
  • Proven ability to work at pace in an environment of complexity and time based pressure, retaining high levels of accuracy and control throughout.
What makes you stand outCertificate in Financial Administration with further qualifications including CF4 / R04 / J07. Other relevant CII and CISI exams are also desirable.Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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