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Customer Service

Reed
Job LocationHorsham
EducationNot Mentioned
Salary£27,000 - £30,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a highly motivated Customer Experience Specialist with a passion for delivering exceptional service One of our clients are currently seeking an individual to join their team as a Customer Experience Specialist with a focus on operations. If thissounds of interest to you please apply now!Benefits:

  • Competitive salary package
  • Pleasant, informal, and stable working environment
  • Opportunities for growth and professional development
  • Team events and company parties
  • Joining a supportive and passionate team
  • Hybrid working
Responsibilities:
  • Serve as the primary point of contact for customer inquiries and concerns
  • Provide customers with information and guidance throughout the purchasing process
  • Offer technical advice and respond to product-related queries as a specialist (full training provided)
  • Efficiently manage the credit and collection cycle
  • Process customer orders and returns accurately and timely
  • Coordinate with the transport team and oversee incoming deliveries
  • Utilise CRM system effectively to access customer information and manage quality cases
  • Ensure a high level of customer satisfaction through exceptional service
  • Identify and address customer issues with creative problem-solving techniques
  • Maintain a keen attention to detail and meet business objectives
Requirements:
  • Excellent communication skills with a customer-centric approach
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and manage priorities effectively
  • Comfortable working in a fast-paced and changing environment
  • Quick learner with the ability to adapt to new software and systems
  • Collaborative mindset and willingness to learn
  • Organized, adaptable, and capable of handling pressure
If this role is of interestto you, please apply now!

APPLY NOW

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