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Customer Liaison Manager New Homes

Avant Homes
Job LocationHolmewood
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Here at Avant Homes, we are constantly striving to challenge the status quo in our relentless pursuit of good, better, and different ways to standout as an employer of choice within the marketplace.We are currently recruiting for full time, motivated and confident Customer Liaison Manager to join our central region Customer Service team based in Holmewood, Chesterfield.On offer is a highly competitive salary and a range of benefits including bonus and company car and fuel card or car allowance.Please note - As this is a mobile position, a full UK driving license is required.The RoleThis is an exciting role and opportunity for an individual who has a keen focus on face to face customer service and customer experience with an eye for problem solving, strong organisational skills and the ability to communicate at all levels.As our Customer Liaison Manager, you will be responsible for providing customer service support to our new homeowners across the north Midlands and central Derbyshire patch. Your duties will include:

  • Management of complex cases and/or customer escalations.
  • Providing support to the Customer Service Manager, ensuring the effective quality control measures are implemented whilst ensuring customer satisfaction is delivered in alignment with policies and procedures.
  • Assisting in the management of Warranty Provider claims and attending resolution and insurance claim meetings eg. NHBC Rule 27 and Rule 28.
  • Assisting in monitoring response times by sub-contractors and rectifying as appropriate in alignment with the Customer Service Policy.
  • Promoting a customer focused culture and a right first time approach.
  • Assisting in the provision of key status reports and updates on all KPIs relating to the Customer Service function.
  • Diary management for customer appointments and inspections.
  • Liaison with supporting departments such as Construction and Sales.
  • Providing updates to the customer in the form of verbal and written communications throughout the process.
    • The ideal candidateTo be successful as our Customer Liaison Manager, you will have excellent face to face communication skills along with excellent administration and systems experience. Project management skills are paramount to achieving success within this role along with the ability to provide an excellent customer service experience to Avant Homes customers. You will also need to be highly organised and possess the following;
  • A full UK driving licence
  • Strong organisational skills.
  • Ability to work under own initiative and manage time effectively, especially in a fast-paced environment.
  • Flexible and adaptable to changing requirements.
  • Good knowledge of the Construction and Technical Processes is desirable.
  • Good verbal and written communication.
  • An excellent understanding of Customer Service.
  • Previous experience of working within a similar role for a housebuilder would be advantageous.
    • Our BusinessAvant Homes is the fastest growing housebuilder in the UK. Operating in Scotland, the north east of England, Yorkshire, Central Derbyshire, and the Midlands, we have five regional offices and employ over 750 people.Our vision is to transform the UK housebuilding sector through the constant advancement and innovation of our brand and product, to provide buyers with increasingly better lifestyles, homes and places to live.Apply today for the role of Customer Liaison Manager and be part of something extraordinary!Avant Homes - Good.Better.Different Required skills
  • Sales
  • New Homes. Customer Service

    • Keyskills :
    Sales New Homes. Customer Service

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