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Customer marketing executive

Aquilo
Job LocationHessle
EducationNot Mentioned
Salary19,800 - 20,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Aquilo recruitment are working with a market leading company based in Hull and worldwide who are looking for customer loyalty executive/administrator to join there growing team on a monday to friday basis, this is an excited role within the marketing teamand is hybird with working from home also.This is a role within the existing Connect Loyalty Team, within the Marketing Department. You will be responsible for customer support customer loyalty programmes. As a key customer contact, duties will include helping and supporting loyal customers throughvarious channels, including telephone, email, and website. Tasks will include resolving customer issues, registering products, working with reward suppliers, general administration, and daily reporting. Exceptional customer service skills and a polite telephonemanner are essential for this position.Key Accountabilities:

  • Managing inbound telephone and email enquiries, supporting customers with member account queries i.e. interacting with their membership benefits and redeeming their loyalty points on rewards
  • Resolving issues in customers accounts and assisting customers in using the loyalty programmes independently through the websites and app
  • Updating customers records on the CRM system and Salesforce, including processing new member registrations and updates
  • Processing manual product registrations through the web-based CMS system
  • Liaising with third party suppliers to manage rewards item orders
  • Mail merging and processing of daily warranty/installation certificates
  • Meeting monthly targets (KPIs) of responding to inbound activity and completing administrative duties
Essential requirements include:
  • Friendly and polite manner
  • Strong interpersonal skills
  • Ability to manage many varied tasks with short deadlines
  • Good IT skills, including knowledge and experience of using Word and Outlook
  • Confidence with problem solving and the ability to see problems through to the end
  • Strong knowledge and understanding of Excel desirable
  • Previous experience of CMS or CRM systems preferable but not essential
Experience of telemarketing/telesales/helpdesk/customer service or a similar role involving telephone interaction with customers desirable

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