Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Jira Specialist

Appcastenterprise
Job LocationHertford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Jira SpecialistClient ServicesHatfield, HertfordshireAt Ocado Solutions and Client Services we are responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocados physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.About this roleWe are looking for an Operational tooling expert with extensive experience working with commercial ITSM and Operational support tooling to enable learning and knowledge transfer. This is a fantastic opportunity to work within an expanding international company that is at the cutting edge of technology. The Ocado Smart Platform is our new modular and scalable solution for building our highly automated warehouses which we will use to put some of the largest bricks and mortar retailers around the world online using our disruptive business model.What will I be doingYour primary role will be to take ownership of our existing operational tooling and ITSM installations and knowledge applications with a view to evolve and customise the environment by gathering stakeholder requirements and turning them into the best of breed solutions. You will need to be flexible and work to support our ever-evolving tooling landscape whilst maturing our knowledge management offering.

  • Work with internal and external stakeholders to influence, shape and implement strategic direction for the Operational tooling in use.
  • Manage, recommend and deploy appropriate ITSM solutions using relevant products to meet stakeholder requirements.
  • Manage, recommend and deploy appropriate knowledge management solutions using relevant products to meet stakeholder requirements.
  • Design and implement a process to ensure that an accurate and up-to-date knowledge base is readily available within existing tooling.
  • Design and implement a process to ensure that an accurate and up-to-date Service Catalogue is readily available within existing tooling.
  • Designing and running an Administration function to manage changes to existing tooling.
  • Work with the Operations Centre teams to provide an onboarding service and framework.
  • Drive data design improvements to facilitate appropriate reporting to meet stakeholder requirements.
  • Design and implement tooling integrations.
  • Provide ongoing support for all ITSM, knowledgebase, tooling and integration solutions for the global Client Service Teams
  • Planning and effective delivery of project/continuous improvement initiatives.
  • Provide support and training to Client Services to support the roll-out of new ITSM, Knowledge Base and Tooling features and developments.
  • Assist with the creation and automation of run books and smoke tests.
  • Maintaining knowledge of industry best practice.
    • What would we like you to have
  • Expert level demonstrable knowledge in operational tooling and ITSM installations and knowledge applications
  • Jira Service Desk
  • Confluence
  • Demonstrable knowledge of application support at an Enterprise level
  • Knowledge of some of the following:
  • Pagerduty, Slack, New Relic, Grafana, Prometheus, Telephony Integration, CRM
  • Expertise in analyzing and troubleshooting large-scale distributed systems and the associated support tooling and dashboarding.
  • Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
  • Ability to understand, explain and enhance internal tooling processes.
  • Accountability and ownership, prioritising own workload.
  • Work well with others and actively contribute toward team objectives.
  • Demonstrate a proactive approach and get things done.
  • Ability to apply learned skills, awareness beyond the immediate area/role.
  • Ability to work under pressure, flexible, positive and focused during times of change.
    • What we can offer you Technically stretching work is a given. We want you to push technological boundaries and create solutions to problems people haven’t even thought about yet; so we’ll give you the freedom and the tools and the playful, stimulating working environment you need to do what’s never been done before. While red tape’s conspicuous by its absence, rewards are plentiful: as well as a competitive salary, benefits include pension scheme, interest-free

    APPLY NOW

    Jira Specialist Related Jobs

    © 2019 Naukrijobs All Rights Reserved