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Job Location | Hertburn |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Job PurposeWe provide facilities management service delivery across varying contracts. Our aim; to ensure we deliver a first class service for all of our customers and to be the biggest and best provider of facilities management.The Team Leader will play a key role in helping to lead a 24/7 facilities management helpdesk and service team. The successful candidate will provide effective leadership of a team to deliver excellent customer service, high quality and professional standards, and productivity results.Working in a small but fast paced and demanding environment, you will set clear direction for the team and ensure that service levels and KPIs are consistently met. You will work within a management team to ensure effective and efficient working, in support of customer requirements and commercial expectations.This position requires a strong and experienced customer service leader, who is able to demonstrate that they have delivered customer service, FM or payroll performance results.You will support with resource planning, training and the operational day to day requirements of running a multi-discipline environment, during a period of business wide change.The successful candidate will therefore need to be an effective team player who is proactive, positive, willing to get involved and thrives in a challenging, sometimes ambiguous and changing environment.Responsibilities