3rd Line IT Engineer

Job Description

Tempting Recruitment are working alongside our client, a Managed Service Provider, who are looking to recruit an experienced 3rd Line Service Desk Engineer to join their team based in the Kent area (Near Whitstable).JOB DETAILS* PAY RATE: £40k+* WORK TYPE: Permanent* WORK PATTERN: Full Time* LOCATION: Herne Bay, KentJOB SUMMARYAs a Senior Engineer you will be responsible for providing both onsite and remote technical support for our client base. You will be responsible for managing onsite technical matters with client IT systems, ensuring SLAs are met. When not providing onsite support,you will carry out the duties of a 3rd Line Service Desk Engineer, acting as an escalation point for 1st and 2nd Line Service Desk Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructureand end-users.JOB DESCRIPTIONThe duties and responsibilities of the role will include:* Provide onsite and remote technical support to an extensive client base.* To install and maintain IT and communications systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure.* Assist in providing diagnosis and resolution of issue tickets, maintaining a high level of 1st time fixes.* To act as an escalation point for 1st and 2nd Line Service Desk Engineers by offering support and technical assistance, to aid in the resolution of client queries.* Respond appropriately to technical issues raised, through resolution or escalation.* Prioritisation and management of workload to ensure contractual SLAs are met, whilst leading and guiding junior engineers to do the same.THE SUCCESSFUL CANDIDATEThe successful candidate will have the following skills and competencies:* Previous experience providing technical support for a Managed Service Provider (5 Years Preferable or at least in an IT Support Role)* Experience with key technologies, such as: * Windows Server 2003 - 2022 inc Core (MCSE Preferred)* Comfortable with PowerShell* Exchange Administration and Migration (2003-2019 / Exchange Online)* SQL Server build plus job creation / permissions / monitoring / troubleshooting* Windows Desktop XP - Windows 11 (inc Client deployment)* Virtual Desktop Infrastructure/ VDI* Active Directory, DNS, DHCP, RRAS and Microsoft Exchange* Third Party / Domain SSL Certificate Management* Virtualisation (Hyper-V / VMWare)* SAN / NAS Storage* OSx Operating systems* Microsoft 365 and Azure/AWS Administration* Strong administrative abilities within Microsoft 365 portals and domains* Ideally more than comfortable with SharePoint* Remote Working (RRAS, VPN, RDS)* Networking technologies including LAN/WAN (CCNA/CCNP Level Preferred)* Including ASA5500X firewalls and Watchguard Firewalls* Backup technologies (Veeam primarily)* Webroot, WatchGuard/Panda and Sophos Security products inc Firewalls and Cyber Protection* 3CX VoIP systems (install, configure and maintain)* o Visual Files (Legal) knowledge would be a distinct advantage* o Passion for continued learning and development of oneself* A Full Driving Licence is ESSENTIAL.Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.HOW TO APPLYHit the APPLY button or contact Ashley Heath at Tempting Recruitment NOW.