1st Line IT Support Technician

Job Description

1st Line IT Support Technician required by one of the largest multi-academy trusts in the UK. Our client has around 100 IT professionals over 50 different locations and have recently invested over 3 million pounds into new modern IT systems consisting ofMicrosoft and Cisco. Our client operates a sector leading IT provision across over 50 schools and academies utilising enterprise technology via a private national Wide Area Network.The successful person should be ideally located in Bristol but can be based anywhere in the UK, as work from home can be offered. Shift work will be required one in every 4 weeks - this can be done from home. The shift hours will be Monday-Friday - 11:30am-7:30pmor 8:00-4:00pm.The successful 1st Line IT Support Technician will have the following responsibilities:

• Provide 1st line hardware and software support as part of the service desk including support of networks, desktops and servers and laptop hardware and software.
• Be the first point of contact for customers over the phone and face-to-face and escalate calls to 2nd and 3rd line teams when necessary.
• Administration of user accounts, reset passwords, assign permissions and manage group policies.

Key skills and ExperienceFor this role, 6 months or 1 year of experience is sufficient, however candidates who do not have experience but have a desire and passion for IT with any IT qualifications such as: CompTIA A+, N+, MCP etc can also be successful for this role. Other keyskills which will be good to have are:

• Windows 10 and Office 365 - good working knowledge
• Computer Hardware and Software - good working knowledge
• TCP/IP, DNS, DHCP and VPN -good working knowledge
• Good customer service skills - demonstrated from IT or non-IT roles
• Troubleshooting hardware such as Printers, Scanners, Laptops and PCs.

Typical work in this role will involve projects around Active Directory Grouping, Ordering Mobile Phones, Answering Calls, Working with Mobile Device Management - JAMF, working with Apple Devices such as iPads and iPhones, Cisco Telephone switches and VLANs- Full Training will be provided on these things and anything else for the successful person!Company Benefits

• 25 days per year + Bank Holidays (8) rising to 30 days after 5 years + BH on top
• Pension Scheme with a Local Government Provider
• An opportunity to work with new technology - HP Servers and CISCO
• An opportunity to learn and develop new skills. A good Continuous Professional Development (CPD) Programme using industry certified accreditation e.g. Microsoft Certified Professional.
• Be able to work from home or remotely.

Apply NowHow do you like the sound of this role Are you ready to take the next great job in your career - Simply apply for this role - and we will respond to your application within 24 hours!

Keyskills :
Active DirectoryComputer HardwareSoftwareWindows1st Line