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Customer Service CoOrdinator

Job LocationHellaby
EducationNot Mentioned
Salary£19,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

This is an awesome opportunity to join an award winning global business as their National Account Co-Ordinator.The role will see you support the development of existing National Accounts through the provision of appropriate customer services, auto-replenishment and analysis/reporting functions. You’ll also Create Merchandising plans to maximise the product ranges to customers.Duties will include:

  • Provide support to Account Managers and the Sales Director to enable the achievement of company objectives
  • Provide support to customers allocated to your care, managing each account to their requirements
  • Increased sales through the development of a detailed understanding of the customers’ requirements and identifying opportunities for further development through the development of a Merchandising Plan
  • Reduce residual stock liabilities through more detailed understanding of customer requirements
  • Assist the customer to understand their future requirements and the development of more accurate forecasts
  • To be able to identify when a call needs to be escalated to the next level
  • To ensure customers have the necessary information to resolve any queries
  • To answer queries in line with agreed targets to ensure that the customer is satisfied
  • If you are top class communicator and have previous experience within a similar role then we’d love to hear from you now!

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