Customer Service Advisor - Toyota. Existing or Career Change

Job Description

With increasing demand for the worlds leading automotive brand, we feel now is the time to strengthen our team with an outgoing and enthusiastic Customer Service Advisor.Although automotive experience would be an advantage, we are open to all with a willingness to learn and succeed. You may have gained your experience in any other sector, such as Travel, Retail, Hospitality, or something else!All we ask is that you can use your excellent customer service skills and charm to make every customers experience memorable, and to meet their expectations and needs.If that sounds like you then keep reading!Role Info:Customer Service AdvisorHelensburgh, G84£24,000 - £26,000 (OTE around £28,000)Plus Additional Bonus, New Staff Car Scheme, Preferential Rates and More…As one of the leading Toyota Centres in the UK we are passionate about ensuring our customers are always put first every day, everywhere.About us:Helensburgh Toyota is a name synonymous with outstanding customer service, serving customers across Dunbartonshire and Argyll and Bute. We are a family style company employing over thirty colleagues across two sites in Helensburgh. Having been a partnerwith Toyota for over 40 years. We are consistently ranked as one of Toyotas top dealers for customer care (both Sales and Aftersales) in the UK and are holders of two European Ichiban awards. We were also recently awarded a BRIT (Best Retailer in Town) forAftersales (Rural Area) for Toyotas UK network.We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. We strive to deliver exceptional brands and products, in a dynamic environment where wecontinue to work together as a family.Helensburgh Toyota consistently wins awards for customer service and ranks in the top 3 Toyota dealers in the UK. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company, leading the way in Hybrid engine technologyand innovation. We are constantly evolving so there is always something new just around the corner!The Customer Service Advisor role:As a Service Customer Advisor, you will be responsible for making sure our customers have a great experience throughout their visit and help to organise their booking and repair to run as smoothly as possible.Our service team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. As a Service Advisor, you will be in a key customer-facing position. When customers need help with aftersales,youll be their connection to the Toyota brand and values. Youll enrich customers lives by keeping expectations managed and ensuring that customer issues are resolved.As a Service Advisor, well count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.What a day-to-day might look like:+ Being a central point of contact for customer care and vehicle lifecycle support+ Connecting with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs+ Providing accurate and consistent estimates of likely costs and timescales+ Introducing the customer to the appropriate technician to discuss the work where helpful+ Scheduling work to meet customer requirements+ Tracking and reporting issues that could affect customer satisfaction or team targets+ Encouraging the sale of Toyota parts and accessories whenever possible+ Ensuring that opportunities to connect with the customer are not missed by other teams+ Connecting personally with customers following service or repairsAbout you:+ A full UK driving licence+ Eligibility to work in the UK+ Flexible to work hours required to carry out the role effectively and travel (to the training sessions)+ This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication+ Good level of general education (at least National 5s in English and Maths)+ IT Skills (Word, PPT, Excel)+ History in Customer service roles is advantageous, but no industry specific experience requiredWhats on Offer:+ Competitive basic salary from £24,000 with on target earnings region of £28,000+ Toyota training at their state-of-the-art factory in Derby+ Additional bonus based on upselling+ New Staff car scheme+ Preferential rates on new & used cars.+ Pizza lunches, curry nights and a fast-paced fun environment.Ready to join the largest car company in the worldSince Toyotas foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectationsand be rewarded with a smile.We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your datais processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Da