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Patient ExperienceOfficer

NHS Professionals
Job LocationHarlow
EducationNot Mentioned
Salary£13.07 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: Patient Experience OfficerTrust Location: Princess Alexandra Hospital NHS TrustWould you like to be a part of a team that works well together, always there to help each other If you answered yes, then the Princess Alexandra Hospital NHS Trust would love to hear from youAbout the TrustThe Princess Alexandra Hospital NHS trust plays a huge part in west Essex and east and north Hertfordshires way of life.The trust runs a busy hospital, The Princess Alexandra Hospital and provides services at St. Margarets Hospital and Herts and Essex Hospital. Together serve a population of around 350,000 people.Would you like to be part of a team that works well together ensuring the hospital can work to full capacity If yes, The Princess Alexandra NHS Trust would love to hear from you.What youll be responsible for:

  • Responsible for being the first point of contact for patients and service users when attending or contacting the PALS & Complaints Department, acting in a professional, calm, and responsible manner, taking accurate details of concerns raised (face to face,telephone, e-mail, or letter).
  • Logging compliments and general praise from patients, relatives, carers, and staff as required.
  • Monitoring NHS Choices and responding to feedback.
  • All concerns and complaints taken are actioned promptly and must either be dealt with and resolved or passed to the appropriate senior member of Trust staff to resolve.
The role will involve, but not be limited to you performing the aboveYoull learn the following whilst working at the trust:
  • An in depth understanding of the roles and responsibilities involved in working within the NHS
  • Knowledge of the systems used, to effectively complete your role to the highest standard at all times
  • A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
Youll have the following skills/experience:
  • Excellent communication skills.
  • Excellent organisational skills.
  • Knowledge of Microsoft Packages e.g., Outlook, Word, Excel, PowerPoint.
  • System knowledge of COSMIC & Datix.
  • Previous experience of using COSMIC. (Desirable)
  • Previous experience of note taking. (Desirable)
As a member of NHS Professionals, you have fantastic benefits:
  • Competitive pay rates- work this week, get paid next week
  • Essential support when you need it- 24/7 365 days- call us anytime
  • Multi locational- work across neighbouring Trusts
  • Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
  • Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
  • Training and development opportunities- Keep up with the essentials and more
  • Build holiday allowance for every shift you work- your work life balance is important to us
  • Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and controlto our members.As an equal opportunities organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity,religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.Apply TodayBy joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear fromus within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website.

Keyskills :
Communication skillsComplaint HandlingPatient Advice and Liaison

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