IT Support Technician

Job Location	Harlow
Education	Not Mentioned
Salary	£25,000 - £30,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Job Title: IT Support TechnicianLocation: EssexSalary: >£30,000 + benefitsEstablished in 1989, Our client is the UKs leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country.With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about its people.Responsibilities:Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions.Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships.Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions.Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions.Documentation: Maintain accurate records of support requests, resolutions, and system configurations.Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies.Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects.Change Management: Assisting with driving the adoption of all new applications.Experience: Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users.Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential.Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications:Degree: in Computer Science, Information Technology, or related fields desirableMicrosoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable.Other attributes:Passion for IT: You love technology and have a genuine interest in helping others.Solution-Focused: You thrive on finding creative solutions to technical problems.Communication Skills: Comfortable explaining technical concepts to non-technical users.Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role.What youll get in return:25 days holiday + BH & xmas shut down5% employer pension contribution

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