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Customer Service Administrator

Zero Surplus
Job LocationHarlow
EducationNot Mentioned
Salary£27,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Administrator - Hybrid 3 days at home after trainingAre you seeking a new customer service role at a global brand Perhaps youre in a customer service role and not challenged enough and keen for a more fast paced position Maybe you would like to work on the phone more both external and internal dealingwith a wide variety of situationsIf any of these ring true then please get in touch, as we have a fantastic opportunity available at one of Harlows leading employers.As Customer Service Administrator you will represent the brand. You will be the first point of contact with external customers and responsible for delivering an excellent level of customer service. The ability to communicate effectively, show understanding,solve problems and ultimately ensure complete customer satisfaction.This role will appeal to a highly motivated, well organised person with a can-do attitude and genuine desire to help and provide solutions for our customers.If you can tick a number of the below requirements, have relevant experience / qualifications and feel like you can add something to the team, then we would love to hear from you. Please note the role is heavily phone based, and you may be managing up to40/50 calls a day.

  • Answering the majority of calls incoming to the business via our main line.
  • Providing Customer Service support via email and telephone.
  • Investigating and resolving customer complaints/queries
  • Managing the distribution of organisational email enquiries and escalating to the appropriate team, when necessary.
  • Maintaining automated forwarding rules for company mailbox and updating them to reflect daily workload distribution.
  • Providing stock availability, pricing and product advice to customers.
  • Working alongside our Quality Assurance team to assist in processing approved Warranty Replacements.
  • Organising the electronic distribution of invoices
This is a great opportunity for any candidate with existing phone based customer service experience, used to working on a busy incoming based lines, happy resolving complex issues. Due to their location this role is easily commutable from locations suchas Bishops Stortford, Harlow, Cheshunt, Epping, Hertford, Enfield, Braintree, Dunmow and Welwyn Garden City.Zero Surplus is East Anglias premier commercial recruitment agency, based just outside Cambridge we source commercial staff for small and international businesses across Essex and the East of England.For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period.Please upload a Microsoft Word version of your CV where possible, excluding textboxes or images, as this can affect the consultants job matching process and therefore your details may not be picked up for a role.Any data we collect from you will be stored and processed in accordance with Zero Surplus Privacy Policy

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