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Collections & Customer Service Agent

Huntress
Job LocationHarlow
EducationNot Mentioned
Salary£22,000 - £22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Collections & Customer Service AgentAre you looking to work for a growing company who are a leading provider in their fieldThis is an exciting new opportunity for a Collections & Customer Service Agent to join a company based in Harlow. Hours are Monday to Saturday on shift patterns (8am-4pm or 10am-6pm alternating every week). The company do not currently open Saturdays, however;as they are expanding, this is something that could potentially come in. This is a fully office based role with free parking.Duties will include but not be limited to:

  • Answering inbound calls and making outbound calls to clients
  • Updating the CMS with accurate call notes from clients
  • Collecting and processing payments onto the database and setting up payment arrangements with clients
  • Dealing with queries and complaints, ensuring to obtain accurate details to then pass to the correct department
  • Providing admin and ad hoc tasks to support the team as required
To be successful for this position, you must be a strong communicator with a firm and polite telephone manner. You must also have excellent organisational and communication skills, with high attention to detail and be confident using Microsoft Office applicationssuch as Outlook and Excel.This opportunity will pay you a salary of £22,300. To join this reputable company that has a friendly and welcoming office environment, click apply now to hear more!Shortlisting has already begun…Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation beforeapplying for any jobs. We are acting as a Recruitment Business in relation to this role.Required skills
  • Collections
  • Customer Service
  • Customer Service Advisor
  • Customer Service Assistant
  • Call Handler
  • Collections Agent

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