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Job LocationHarlow
EducationNot Mentioned
Salary£21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

AdministratorFabulous company in Harlow are looking for an administrator to provide administrative support to the management team and field agents and be part of the first line telephony response for Dealers and Policy Holders. The Job role will be varied and integral to this company’s back-office support.The offices are open planned with a nice company culture and a buzzy atmosphere with regular social events. There is an onsite restaurant and a comfy staff room with a pool table. There is plenty of free parking available.There is plenty of opportunity to increase the salary going forward if you are hardworking and enthusiastic and there are regular reviews and catch ups to see how you are getting on!The RoleThis will include:

  • First line response for all external and internal clients, including telephone, emails etc.
  • Upskilling/liaising with Tier 2 Support team to provide a cohesive response for all enquiries including initial triages for all issues.
  • In addition to the above, the main responsibilities of the role are:
  • Ensure SLA’s are continually met with optimum levels of quality and service delivery both oral and written
  • Any clerical/administration tasks which may be required to support the management team.
  • Administration support to Sales agents/Dealers
  • Deal with all general enquiries within your agreed level of knowledge’ from Field team, Policyholders and Dealers
  • Processing of all policy transfers
  • Ensure that proposed business processes are in line with best practises from an insurance and financial perspective.
  • Assist with the change management during the transformation phase.
  • Provide professional corporate image to all company contacts.
  • Effective allocation of company correspondence (written/oral)
  • Skills/Competencies:
  • Excellent communication skills, oral and written.
  • Ensuring the company complies with all regulatory and legal requirements.
  • Ensure the companies processes and procedures are followed and adhered to.
  • Able to work on own initiative, as well as part of a team.
  • Able to meet deadlines.
  • Work well under pressure.
  • Ability to learn new processes quickly.
  • Good knowledge of Microsoft packages
  • Perks!
  • Salary £21000.
  • Working hours of 9am - 5.30pm
  • Pension
  • Company annual bonus scheme
  • Life Assurance 4x salary.
  • Enhanced holiday with the option to buy and sell holiday with Holiday Trading.
  • Enhanced sick pay increasing with service.
  • Salary sacrifice Cycle to Work scheme.
  • Discounts - offering access to discounts and cashback at over 900 retailers.
  • Discounted Health Cash Plan.
  • Employee Assistance Program and access to an online Employee Wellbeing hub.
  • SmartTech - borrow up to £1,000 to spend at Curry’s PC World.
  • COVID-19 precaution(s):
  • Remote interview process
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place
  • Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Please do not phone the office. We will call you if we need to speak to you.Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in. Required skills
  • Administrative Support
  • Customer Service
  • Telephony
  • Corporate Image
  • Keyskills :
    Administrative Suppt Customer Service Telephony Cpate Image

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