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Customer Advisor

Appcastenterprise
Job LocationHanley
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Where: StokeFull time: PermanentHourly rate:£10.52Starting salary of £20,511, quickly moving to £22,011 once you complete your extra training giving you even more reason to apply!Want a new challengeSounds GoodSomewhere you get loads of benefitsSounds GoodWhat about a brilliant careerSounds GoodHow about some working from homeSounds GoodWhats in it for youWe have some exciting opportunities in our Stoke site for our Customer Service roles! If you want a new career, a change in career or want to go beyond your limits, look no further!From day one, we offer a range of exciting benefits:

  • A great salary of £20,511 (quickly moving to £22,011 once you complete your extra training) plus bonus and incentives throughout the year so you can earn even more
  • Career opportunities for you to develop and go beyond your limits, in any area of our organisation
  • Huge discounts off EE & BT products & services
  • Discounted off a personal mobile phone, just for you!
  • Discounted mobile contracts for your friends and family
  • Incentives throughout the year from vouchers to holidays!
  • Yearly employee schemes like extra holidays & event days
  • Pension scheme to protect you and your familys future
  • Volunteering opportunities so you can give back to your local community
Here at BT two things matter to us the most, our customers and our people. Our advisors are at the heart of everything we do. Your role could be to help customers who have recently joined our family, or those that have been with us for a long time. It couldbe that they need help with a simple query on the go, or something more complex that needs some patience. There are some tough calls where customers are frustrated, but thats why we put our trust in you to show customers why we deliver the best customer service.But dont worry! We provide full training, extra support for when youre new and ongoing coaching after that. Once youre in the full swing of things we can talk about your career and what your future at BT looks like.Working from home approach:We understand that work is something you do, and not somewhere you have to go all of the time. Thats why we strive to provide a hybrid working model that we call Smart Working. It allows you the flexibility of working both in the office and at home wheneveryou need to, giving you a balance in life. Your manager will talk you through you the approach once youve had a chance to settle in, normally between 3-6 months.What would make you great at BT
  • You can get on well with people & build relationships
  • Youre honest, respectful & can show empathy
  • Youre able to have a difficult conversation when needed, in the right way
  • Youre able to adapt & learn
  • You always do your best for yourself and others
Does that sound like you Of course it does! Hereshow to apply:

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